Hotel Revenue Architect

Company: North Pacific Management
Location: Portland
Posted on: January 26, 2023

Job Description:

Have you been working as a Lead Front Desk Agent or Front Desk Supervisor and ready to take the next step? Join our team as our Hotel Revenue Architect! In this role, you will work with the technology behind the hotel scenes giving you a more robust understanding of the industry as a whole while getting the opportunity to work directly with the General Manager and Owners of our properties! Schedule: Monday - Friday, Type: In person, Hybrid, Remote Benefits: Medical, Vision, Dental, 401k, EAP, and more!SummaryOur Revenue Architect will work with clients to implement electronic distribution and enable the company to meet and/or exceed revenue goals in transactions and monthly fees.Essential Duties and ResponsibilitiesLead monthly calls with all clients to discuss opportunities for improvement and rollout updates.Work with Company properties on weekly revenue management calls as needed.Implement new clients on the Central Reservation System (CRS).Work with current clients to ensure they are properly set up for Global Distribution System (GDS) distribution and any applicable CRS channels.Troubleshoot with properties and communicate any unresolved issues with Sabre Customer Care Department (CCD) to reach a solution.Setup packages, rate codes, and rate classifications.Ability to analyze future demand forecasts, past trends, property demand, selling partners, and lost business; then utilize data to set/adjust strategies resulting in increased market share.Ensure that all rates are in parity and update rates/restrictions throughout all distribution channels.Evaluate competitive positioning using available tools including rate shoppers and client specific revenue management software.Develop and expand knowledge of industry trends, competition, and customers.Communicate with clients on at least a weekly basis regarding outstanding issues and industry updates.Participate in weekly department meetings, sales strategy meetings, webinars, trainings and other meetings as requested.Generate recurring reports as requested by clients.Train clients on proper use of CRS functionality.Monitor CRS inventory to optimize availability and rates, including providing revenue management guidance as needed.Collaborate with Online Travel Agent (OTA) market managers, GDS, and other partners on clients' behalf.QualificationsThe requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education and/or Experience - Associate's degree or equivalent from two-year college or technical school; or one to three years related experience and/or training; or equivalent combination of education and experience.Language Skills - Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.Mathematical Skills - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.Reasoning Ability - Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.Computer Skills - To perform this job successfully, an individual should have knowledge of contact management systems; database software; project management software; spreadsheet software and word processing software.Bilingual - Proficiency in English & Spanish highly preferred skillPhysical DemandsRegularly required to sit and talk or hear. Occasionally required to stand and use hands to finger, handle, or feel. Frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work EnvironmentThe noise level in the work environment is usually moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. PI201413312

Keywords: North Pacific Management, Portland , Hotel Revenue Architect, Hospitality & Tourism , Portland, Oregon