Retail/Warranty Service Advisor
Company: Lazydays
Location: Portland
Posted on: May 27, 2023
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Job Description:
** Retail/Warranty Service Advisor****Job Category****:**
Service - Support Roles **Requisition Number****:** RETAI002761
Showing 1 location **Job Details****Description**Lazydays RV is an
iconic name in the RV industry. Headquartered in Seffner, Florida,
the home of the largest RV dealership in the world, Lazydays is
committed to creating an environment of diversity where all
employees are inspired to share their passion, talents and
ideas.Lazydays was taken public in 2018 and is executing on a rapid
growth strategy that includes acquisitions as well as greenfield
start-ups. This is an excellent opportunity for a motivated
individual to develop their skills in a fast-paced, growing
business.Our employees embody the core values of customer first,
teamwork, professionalism, accountability, fun and family. We offer
unlimited career opportunities for individuals who want to
collaborate, innovate, develop and deliver the most compelling RV
experience imaginable for our customers.SUMMARY: This position is
responsible for communicating repairs with insurance and retail
customers and processing repair orders for all service repairs
performed.ESSENTIAL JOB FUNCTIONS: Meet & Greet daily appointments
as needed Perform detailed write-up of customers concerns. Inspect
all incoming coaches for existing physical damage, and note as
required, with customers signature. Have customer sign liability
disclosure form on all coaches coming in for service. Obtain or
write necessary estimates of needed repairs. Handle paperwork in
accordance with warranty/retail procedures. Obtain customer credit
card information for all retail repair orders, before work is
started. Maintain communications with Service Manager and
customers; keep customers informed on status of repairs. Perform
quality control checks on finished coaches, assuring completion of
repairs and cleanliness. Return all phone messages in a timely
manner. Keep all paperwork and repair orders current. Go over all
completed paperwork personally with customer upon pickup. Assure
customer receives invoiced Repair Order (RO). Assure that all
necessary documents are signed and payment arrangements made, at or
before pickup. Prepare required reports. Pre-invoice all service
repair orders and insure customers keys and paperwork are delivered
to the cashier Ensure all documentation is provided when required
either by manufacturers or company process Review, book and
pre-invoice all stock unit tickets, delivery repair orders and
service repair orders to estimators Add jobs to open repair orders
as needed by advisors, techs and delivery managers. All service
coordinators are cross trained and can fill in when needed either
satellite locations or as sublet coordinators. Attend all company
required meetings and training. Additional responsibilities as
requested or required.QUALIFICATIONS and EXPERIENCE: Valid Drivers
License issued by worked-in state and clean driving record to meet
insurance requirements Professional in appearance and conduct.
Excellent time management skills; ability to multitask and
re-prioritize as needed. Ability to resolve problems with minimal
supervision/direction. Ability to read and comprehend instructions
and information. Trainable in vehicle mechanical/technical
operations. Sales and Quality Assurance experience preferred. Must
have excellent customer service and communication skills, both
verbal and written. Ability to speak, read, write and comprehend
English**Qualifications****Skills****Behaviors****:**
**Motivations****:** **Education****Experience****Licenses &
Certifications**
Keywords: Lazydays, Portland , Retail/Warranty Service Advisor, Hospitality & Tourism , Portland, Oregon
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