Visitor Center
Retail Lead
Company: Tillamook Creamery
Location: Tillamook
Posted on: April 18, 2024
|
|
Job Description:
Visitor Center
Retail Lead
Come join the Tillamook Team where our philosophy is
Do Right By Every Bite.
As an independent farmer-owned cooperative, we have been guided by
good, honest values since 1909. We believe in putting quality over
profit, natural over artificial, and that hard work can never be
outsmarted. We re taking a stand for real food, because everyone
deserves better.
We invite members of all diverse communities to join our workforce.
At Tillamook, we believe that inclusion and diversity are central
to our cultural strategy. In order to achieve our growth ambition
and compete and win in the marketplace, we believe we make better
decisions and build stronger teams when we invite and rely on
diverse perspectives, thoughts, backgrounds and cultures into our
work and to fuel our innovation and growth. To us this means
creating a climate of inclusion where all employees feel valued and
a sense of belonging. We believe this will make us a better
consumer brand and employer.
About you:
What does real food mean to you? Is your favorite dish a cheesy
casserole? Perhaps a decadent and indulgent ice cream? Either way,
your identification with food is important to us. People who fit
well here at Tillamook have a commitment to quality in everything
they do. Our team members understand our vision, contribute to our
mission, thrive on innovative thinking, hard work and good, honest
values.
About us:
Our team members understand our vision, contribute to our mission,
thrive on innovative thinking, hard work and good, honest values.
We live by these shared values: We are Good Stewards, We believe in
Uncompromising Quality, We work as One Team, We Play to Win, and We
Genuinely Care for each other.
What you will do:
The Retail Lead contributes to the successful day-to-day operations
by providing world-class guest experience and a safe and respectful
environment for guests and employees alike. This role is
responsible for on-the-ground support, training, and directing of
the retail team. The Retail Lead upholds Tillamook s Shared Values,
performance, and behavior standards, leading their team to do the
same. This role champions outstanding guest interactions, upholds
Tillamook brand merchandising presentation standards, performs
opening and closing procedures, assists with inventory, stocking
items, maintaining adequate cash in registers, as well as all other
responsibilities directed by the management team.
Here s a day in the life:
Ensure all company standards for quality, customer service, health
and safety are met within the core values of Good Stewards,
Uncompromising Quality, One Team, Play to Win, and Genuinely Care.
Provide training to new employees on their assigned duties.
Be adaptive to business needs by being flexible with work duties
and working cross functionally across the business. Be willing to
take on responsibilities and challenges, establish and achieve
goals, and learn and master job duties
Build professional and respectful working relationships with all
internal and external vendors, customers, coworkers, and
management.
Demonstrate outstanding customer service when responding to
customer comments and concerns
Work closely with employees to provide real time, candid, and
honest feedback to ensure their success. Partner with management
with trends or challenges as appropriate.
Assign tasks and set goals for the day; ensure the team stays on
task. Address and resolve difficult situations in a proactive,
objective, professional, and solution-oriented manner.
Have intimate knowledge of the Break Policy, Attendance Policy,
Opening/Closing Building Policy, Disruptive customers in the VC
policy, emergency response policy, unattended bags in the VC
policy, guns in the VC policy, missing child in the VC policy,
reporting visitor incidents/accidents policy, and all other future
policies that have to do with the Tillamook Creamery.
Take an active role in improving processes by providing feedback
and suggestions to management
Manage labor usage (i.e., sending crew home when not needed,
temporarily assigning crew to other areas, etc.) to support
business needs and partner with management as appropriate. Create
daily break schedules that align with the break policy, ensure
employees can take their breaks on time, and assist with providing
break coverage.
Maintain up-to-date knowledge on all retail items and products to
answer customer questions, provide information, and resolve all
inquiries.
Ensure cash drawer accuracy, keep sufficient change in petty cash
drawer, assist/perform cash drawer change orders, and void
transactions and approve payment exceptions when necessary. Assist
with alcohol sales in accordance with OLCC rules.
Train staff to provide a consistent guest experience through
friendly, knowledgeable, and efficient service utilizing the Retail
Associate Training Checklist and Onboarding packet.
Perform all tasks of a Retail Associate. Act as cashier, stocker,
custodial, etc. to support the needs of the business.
Arrange merchandise under the direction of the retail management
staff and uphold Tillamook brand guidelines regarding
merchandising.
Assist in organizing and executing promotions and sales events.
Help fulfill donations, webstore, and gift basket requests.
Be present for and assist with inventories and special events
Other duties as needed and assigned.
Knowledge, Skills, and Abilities:
High school diploma or GED is preferred.
2+ years of Customer Service Experience required
2+ years of Cash Handling Experience required
2+ years of POS (Point of Sales) Knowledge preferred
2+ years of training and leading retail associates preferred
Must be able to speak, read, write, and understand English
Ability to follow written and verbal instruction
Food Handlers Card
Physical Requirements:
Standing and/or walking
Lifting 25 lbs. on a regular basis
Lifting 40 lbs. on a regular basis
Vision for machine or computer operations
Hearing
Industry leading benefit and reward programs:
We offer outstanding benefits to our employees. For more
information, please visit the careers page:
www.tillamook.com/careers.
We are committed to creating a diverse culture and inclusive
conditions where all employees are heard, valued and feel a sense
of belonging. We rely on different perspectives, thoughts,
backgrounds and cultures to inform our work, to help us be better
as a brand and as an employer and to fuel our success. Weare
seeking talent from a wide range of diversity, perspectives and
backgrounds to joinour exceptional organization and help us build
our future.
Tillamook County Creamery Association (TCCA) is a Drug-Free
Workplace.
EEO/AA
Keywords: Tillamook Creamery, Portland , Visitor Center
Retail Lead, Hospitality & Tourism , Tillamook, Oregon
Click
here to apply!
|