Guest Services & Safety Contractor
Company: Tillamook Creamery
Location: Tillamook
Posted on: April 19, 2024
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Job Description:
What you will do:Guest Services & Safety Officers are
responsible for protecting and patrolling TCCA property, ensuring
the safety of employees, guests, and our facilities. You will serve
as the first point of contact with guests; fielding questions about
our Company and the area, delivering superior customer service to
over one million guests that visit us annually. This is a seasonal
position for a five to six month period.--Here s a day in the
life:Patrol TCCA property by foot, enforcing our policies and
standards as needed.Conduct perimeter checks, parking lot patrols,
and exterior door checks. Perform lock-up and unlock buildings
according to current procedures. Communicate with guests as needed
for information, advice, direction and any other guest service
information.Support Creamery Leadership as directed in responding
to visitor concerns.Investigate and respond to suspicious persons
or activity.Respond to stressful situations quickly and decisively
utilizing effective conflict resolution skills and/or de-escalate
certain situations.Complete incident investigations and reports for
theft & loss as directed.Act as initial contact involving escalated
incidents at the Creamery and Visitor Center until proper
authorities arrive.Provide assistance in non-emergency situations
to guests and employees.Administer first aid and request medical
services, as needed.Prepare and maintain a variety of records and
reports on all violations, safety/security situations observed, and
injuries/incidents. Provide general information to the public about
TCCA and the area, keeping current on company information, products
and history. Support TCCA special events as required.Act as liaison
with local emergency response services until relieved by TCCA
Senior Management representative.Provide aid or information to
visitors for vehicle issues, such as locked doors or directional
help. Assist in motor vehicle and pedestrian traffic control as
necessary, directing traffic to ensure smooth flow through
congested areas.Ability to work outside in summer weather
conditions.Establish and maintain effective and harmonious
relationships with supervisors, employees, and guests.Possess
strong customer service skills, and a positive attitude.Regular and
consistent attendance required.Have intimate knowledge of safety,
security, and emergency response policies. Maintains
professionalism at all time. Ensure all company standards for
quality, customer service, health and safety are met within the
core values of Good Stewards, Uncompromising Quality, One Team,
Play to Win, and Genuinely Care.--Knowledge, skills, and
abilities:High School diploma or GED; or one to three years related
experience and or training; or equivalent combination and
experience. Ability to obtain and maintain first aid, CPR, and AED
certification.Preferred:Experience in emergency/first responder and
or security fields.Strong customer service experience.Decision
making and ability to take initiative quickly.--Physical
requirements:Must be able to stand, walk and including stairs for
an entire shift.Must be able to work various shifts including
weekends and holidays.Must be able to lift 55 pounds.Bending and
reaching throughout shift.Ability to hear normal levels of
conversations.Ability to use basic Microsoft applications and
complete written reports.Duties may include: repetitive motion of
hands, lifting up to 55 pounds. May encounter inclement weather and
walking on uneven, slippery surfaces outside.--Industry leading
benefit and reward programs:We offer outstanding benefits to our
employees. For more information, please visit the careers
page:www.tillamook.com/careers.We are committed to creating a
diverse culture and inclusive conditions where all employees are
heard, valued and feel a sense of belonging. We rely on different
perspectives, thoughts, backgrounds and cultures to inform our
work, to help us be better as a brand and as an employer and to
fuel our success. We are seeking talent from a wide range of
diversity, perspectives, and backgrounds to join our exceptional
organization and help us build our future. Tillamook County
Creamery Association (TCCA) is a Drug-Free Workplace.EEO/AA
Keywords: Tillamook Creamery, Portland , Guest Services & Safety Contractor, Hospitality & Tourism , Tillamook, Oregon
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