Patient Dining Assistant
Company: Legacy Health
Location: Portland
Posted on: February 2, 2025
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Job Description:
Patient Dining Assistant
US-OR-PORTLAND
Job ID: 25-41839
Type: Regular Full-Time
Good Samaritan Medical Ctr campus
Overview
Patients feel comfortable seeking your advice on meals and snacks.
You have a keen understanding of their dietary restrictions and how
to choose the best food options. Your caring and competent nature
fits well with the Legacy mission of making life better for others.
As a natural "people person," the Patient Dining Assistant
communicates with patients in-person or via phone to help them
place their meal orders based on dietary restrictions. As a
valuable member of the food and nutrition team, the Patient Dining
Assistant accurately inputs menu selections, responds to requests
from nursing units and makes sure that patients' meals are
consistent with their diet orders. Provides excellent customer
service, acting as the Nutrition Services "greeter" who directly
communicates with patients by telephone or in person. Serves meals
to patients in a professional, efficient manner; instructs patients
on meal ordering system; assists patients in placing meal orders;
assesses the patients capabilities to utilize the meal order
system; completes calorie counts - recording patient intake;
clearly communicates diet order restrictions to patient;
participates as part of the food and nutrition team - with nurses,
dietitians, and other staff. Takes patients' orders, menu choices
for their meals or snacks. Accurately inputs menu selections,
prints, meal tickets, responds to printed requests from nursing
units, assuring patient choices are consistent with their diet
orders.
Responsibilities
Answers telephone calls from patients, nursing staff, and others.
Enters patient menu selections and other patient information into
computer system accurately and in a timely manner demonstrating
computer literacy. Responds to telephone and printer generated meal
choices and inquiries utilizing established scripts as applicable.
Verifies diet orders and confirms that patient requests are
appropriate for the specified diet order; delivers appropriate menu
for diet order. Assures all call center processes are performed
smoothly and on schedule - including generating/distributing
reports from Computrition/Electronic Health Record, meeting
benchmark standards for length of calls, etc. Serves meals and
between-meal nourishments to patients in a professional and
efficient manner. Assists patients and/or family members in placing
meal orders utilizing established scripts; assesses patient's
ability to utilize the meal order system and follows up with the
appropriate staff member if unable to participate. Processes diet
requisitions retrieved from nursing stations and coordinates
additional call center processes between nursing units and
production. Orders and replenishes floor stock items on nursing
units. Retrieves completed meals from patients' rooms in a timely
manner and records nutrient intake from meals. Communicates with
members of other Food and Nutrition Department and other
departments effectively and concisely regarding patient support
concerns/issues, requests, and other special circumstances; acts as
a Food and Nutrition Department liaison. Portions food items in
proper containers utilizing proper portion sizes. Anticipates
patient/team member needs and services them; when
conflicts/concerns arise, he/she takes ownership of the problem and
ensures a positive resolution. Participates in departmental quality
improvement activities. Serves as a quality assurance control point
for every aspect of the room service program. Performs other duties
as requested/assigned.
Qualifications
Education:High school diploma or equivalent preferred.Experience in
customer service environment, and computer operations
required.Experience in high volume call center, and food service
operations with knowledge of therapeutic diets preferred.
Skills:Knowledge of specialized diets, hospital processes, medical
terminology, along with emergency codes and responses are essential
for this position.Experienced in use of computers, with focus on
data input, production reports/tallies.Ability to work efficiently
without direct supervision; time management skills are
essential.Ability to manage high call volumes - to courteously
receive patient phone calls, process the information and accurately
enter into computer system.Demonstrates the ability to speak
clearly and be easily understood in a positive and professional
manner.Ability to complete all conversations in a positive and
helpful manner while meeting time management expectations.Ability
to understand and determine patient requests when language or
communication style may be difficult to understand or other patient
complications exist.Ability to triage and manage requests to ensure
that customer service and essential job functions are always
maintained.Ability to understand, operate and problem solve office
equipment issues.Ability to interact effectively with hospital and
department computer software programs.Ability to understand and
utilize patient nutrition related information.Ability to
successfully negotiate patient meal choices during phone
interactions. Legacy's Values in Action:Follows guidelines set
forth in the Legacy's Value in Action. Equal Opportunity
Employer/Vet/Disabled
PI2a3baac5a627-37248-36628448
Keywords: Legacy Health, Portland , Patient Dining Assistant, Hospitality & Tourism , Portland, Oregon
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