Patient Dining Assistant
Company: Legacy Health
Location: Portland
Posted on: May 7, 2025
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Job Description:
Patient Dining AssistantUS-OR-PORTLANDJob ID: 25-42865Type: Part
Time - BenefittedGood Samaritan Medical Ctr campusOverviewPatients
feel comfortable seeking your advice on meals and snacks. You have
a keen understanding of their dietary restrictions and how to
choose the best food options. Your caring and competent nature fits
well with the Legacy mission of making life better for others.--As
a natural "people person," the Patient Dining Assistant
communicates with patients in-person or via phone to help them
place their meal orders based on dietary restrictions. As a
valuable member of the food and nutrition team, the Patient Dining
Assistant accurately inputs menu selections, responds to requests
from nursing units and makes sure that patients' meals are
consistent with their diet orders.--Provides excellent customer
service, acting as the Nutrition Services "greeter" who directly
communicates with patients by telephone or in person. Serves meals
to patients in a professional, efficient manner; instructs patients
on meal ordering system; assists patients in placing meal orders;
assesses the patients capabilities to utilize the meal order
system; completes calorie counts - recording patient intake;
clearly communicates diet order restrictions to patient;
participates as part of the food and nutrition team - with nurses,
dietitians, and other staff. Takes patients' orders, menu choices
for their meals or snacks. Accurately inputs menu selections,
prints, meal tickets, responds to printed requests from nursing
units, assuring patient choices are consistent with their diet
orders.ResponsibilitiesAnswers telephone calls from patients,
nursing staff, and others.--Enters patient menu selections and
other patient information into computer system accurately and in a
timely manner demonstrating computer literacy.--Responds to
telephone and printer generated meal choices and inquiries
utilizing established scripts as applicable.--Verifies diet orders
and confirms that patient requests are appropriate for the
specified diet order; delivers appropriate menu for diet
order.--Assures all call center processes are performed smoothly
and on schedule - including generating/distributing reports from
Computrition/Electronic Health Record, meeting benchmark standards
for length of calls, etc.--Serves meals and between-meal
nourishments to patients in a professional and efficient
manner.--Assists patients and/or family members in placing meal
orders utilizing established scripts; assesses patient's ability to
utilize the meal order system and follows up with the appropriate
staff member if unable to participate.--Processes diet requisitions
retrieved from nursing stations and coordinates additional call
center processes between nursing units and production.--Orders and
replenishes floor stock items on nursing units.--Retrieves
completed meals from patients' rooms in a timely manner and records
nutrient intake from meals.--Communicates with members of other
Food and Nutrition Department and other departments effectively and
concisely regarding patient support concerns/issues, requests, and
other special circumstances; acts as a Food and Nutrition
Department liaison.--Portions food items in proper containers
utilizing proper portion sizes.--Anticipates patient/team member
needs and services them; when conflicts/concerns arise, he/she
takes ownership of the problem and ensures a positive resolution.
Participates in departmental quality improvement
activities.--Serves as a quality assurance control point for every
aspect of the room service program.--Performs other duties as
requested/assigned.QualificationsEducation:High school diploma or
equivalent preferred.Experience in customer service environment,
and computer operations required.Experience in high volume call
center, and food service operations with knowledge of therapeutic
diets preferred.--Skills:Knowledge of specialized diets, hospital
processes, medical terminology, along with emergency codes and
responses are essential for this position.Experienced in use of
computers, with focus on data input, production
reports/tallies.Ability to work efficiently without direct
supervision; time management skills are essential.Ability to manage
high call volumes - to courteously receive patient phone calls,
process the information and accurately enter into computer
system.Demonstrates the ability to speak clearly and be easily
understood in a positive and professional manner.Ability to
complete all conversations in a positive and helpful manner while
meeting time management expectations.Ability to understand and
determine patient requests when language or communication style may
be difficult to understand or other patient complications
exist.Ability to triage and manage requests to ensure that customer
service and essential job functions are always maintained.Ability
to understand, operate and problem solve office equipment
issues.Ability to interact effectively with hospital and department
computer software programs.Ability to understand and utilize
patient nutrition related information.Ability to successfully
negotiate patient meal choices during phone interactions.--Legacy's
Values in Action:Follows guidelines set forth in the Legacy's Value
in Action.--Equal Opportunity
Employer/Vet/DisabledPIb03891c54dd0-25660-37534006
Keywords: Legacy Health, Portland , Patient Dining Assistant, Hospitality & Tourism , Portland, Oregon
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