People Team (Human Resources) Business Partner
Company: GoHealth Urgent Care
Posted on: January 16, 2022
At GoHealth Urgent Care, we place the needs of our patients
first - by providing an effortless patient experience, a welcoming
culture of care and seamless integration with market-leading health
systems and our communities.
The People Business Partner functions as a fully integrated member
of a department's business operation by providing comprehensive
human resource consultation and support services with the express
purpose of maximizing the effectiveness of business and People
processes that promote organizational objectives.
- Bachelor's Degree Required
- Degree in Human Resource Management, Business Administration or
- Master's Degree preferredWork Experience
- Minimum of one year of Human Resources, specifically in
employee relations or strategic business partnership work
- Proven experience in managing employee relations and conflict
resolution/investigations of disciplinary issues required
- Health care experience preferred. Experience in managing and
implementing projects and strategic change initiatives
- PHR, SPHR, or sHRBP preferredEssential Functions
- Strategic Partnerships: Uses performance consulting strategies
to work with customers as a consultative partner to accomplish and
optimize workplace performance in support of business goals.
Researches and establishes productive relationships and rapport
with customers to gain joint understanding of business goals,
strengths, and opportunities by meeting on a regular basis and
providing timely follow up on issues/concerns. Works
collaboratively with leaders as an internal consultant to improve
and maximize the performance of center or department operations
within the scope of Human Resources. Provides guidance to leaders
in areas of performance management and conflict resolution.
Provides leaders with appropriate guidance on handling issues,
providing rationale for recommendations so that leaders can make
informed decisions. Consults with human resource areas of expertise
to assist the People department and leaders to make decisions to
move problems/issues to resolution. Attends assigned leadership
- Market Support: Supports and assists with implementation of
Human Resources initiatives to enhance successful rollout and
acceptance throughout the company. Alerts People Business
Partner/ER Manager and Director, Talent and Learning to high risk
situations that may have an impact on the organization. Works with
company-wide HR initiatives to assure the successful rollout and
acceptance of People initiatives, policies, and programs throughout
the organization. Analyzes and makes process improvement
recommendations when People practices or processes create
- Staffing: Collaborates with leaders and Talent Acquisition to
ensure an effective screening/interviewing/selection process to
match candidates' talents to appropriate jobs to meet the goals of
the unit/department. Works with leaders to assist them in
understanding the recruitment process from position creation to job
posting to employee on-boarding. Works with leaders to assist them
in understanding the termination and/or resignation policies and
processes. Collaborate with the leader to make the right match for
lead positions. After TA screen as needed, review final group of
candidates and work with the hiring manager to facilitate the
recruitment process per standard operating procedures. Reviews and
discusses turnover and productivity reports with leaders to support
department's staffing goals. Collects/Tracks/Trends/Advises on
employee turnover and retention issues to assist leaders in
developing proactive approaches to maintain appropriate staffing
levels based on productivity. Reviews reduction in workforce
rationale and documentation required for approval and guides leader
in process. Ensures appropriate documents are prepared and
facilitates meetings between manager and affected employee(s).
- Work Climate and Employee Relations: Collaborates with People
Business Partner/ER Manager to provide leaders with appropriate
advice on handling employee relation issues and provides rationale
for recommendations so leaders can make informed decisions and help
facilitate moving issues/concerns to resolution (e.g., discipline
steps/documentation, terminations, mediation, Equal Employment
Opportunity Commission (EEOC) issues, etc.). Documents employee
relations cases according to standard operating procedure.
Represents company in ESC (Employment Security Commission) Hearings
to provide data to explain company policies and decisions.
Completes and sends documents requested by ESC. Sends relevant
company documents to ESC hearing officer. Alerts Employee Relations
Manager and Human Resources Director to high risk situations in the
organization. Works with leaders to create a culture of diversity
where differences are welcomed, encouraged, and respected.
- Training, Coaching and Counseling: Assesses the People learning
needs of leaders and provides instruction, remediation and guidance
to achieve business objectives in a manner that provides value and
customer satisfaction. Supports talent and succession planning
initiatives in assigned market(s) to help grow and develop talent
to achieve business results.
- Regulatory Compliance: Monitors internal and external changes
in law, policies, and practices to define and confront risk to
employees and the organization. Participates in survey activities
for understanding of requirements related to Human Resources to
include the Urgent Care Association of America (UCAOA), State
Agencies and department specific agencies (such as ARRT, AAMA,
etc). Works with leaders to assist them in knowing/understanding
components of HR standards so they can remain compliant (i.e.,
timely Performance Evaluations, mandatory education, certification
requirements, etc.). Recommends improvements to policies or
practices that serve the best interest of employees and the
organization. Participates in department file audits related to
regulatory requirements. Partners with Compliance to help
facilitate Compliance Hot-Line review by working closely with
leaders on investigating and responding to compliance reports.
Consults with Employee Relations Manager as needed.
- Employee Engagement: Advises leaders in assessing, employee
engagement, employee satisfaction, and developing action plans to
increase positive outcomes. Helps identify barriers, gaps, and
problem solves solutions to achieve leaders' goals for increased
employee engagement. Provides leaders with tools and strategies
necessary to improve/maintain employee engagement and increase
employee satisfaction and retention. Works with leaders to assess
employee on-boarding experiences and develop plan to meet
identified gaps. Conducts Focus Interviews, in conjunction with
People Business Partner/ER Manager when needed, to gather data
regarding employee perceptions and opportunities for improvement in
- Information Management: Collects, tracks, trends, and
communicates/advises leaders on employee turnover and retention
data, exit interview data, disciplinary action data, complaints
data, recruitment and hiring data, etc., according to standard
operating procedures and assists in developing proactive measures
to mitigate risk to the organization. Monitors leaders' use of
performance management process; reviews both the process and
documentation used to evaluate and enhance job performance and to
correct unacceptable workplace behaviors. Collaborates with People
Business Partner/Employee Relations Manager and other People
Partners, as appropriate, to address trends or changes in law,
policies, and practices.
- All other duties as assigned.
UPDATE: COVID Vaccine Announcement: GoHealth Urgent Care is
requiring all new hires to disclose their COVID-19 vaccination
status in all markets. In certain markets, it will be required that
new hires receive the first dose of the COVID-19 vaccine series (of
either the Moderna or Pfizer vaccine or the single dose Johnson &
Johnson Janssen vaccine) prior to their first day of employment.
New hires must receive the second dose (of either the Moderna or
Pfizer vaccine) within 30 days of their first day of employment.
This is a condition of employment, unless a faith-based or medical
exemption is approved.
The lifestyle you can lead. The Greater Portland market spans both
Washington and Oregon. Magnificent Mount Hood is always in view,
accessed by the historic Columbia River Highway, which winds
through beautiful rivers, waterfalls, valleys and scenic sights.
Local attractions include the Pittock Mansion, St. Johns Bridge,
the International Rose Test Garden, Lan Su Chinese Garden, and the
Oregon Museum of Science and Industry. There are also many wineries
and breweries, the Portland Farmers Market, and lots of local music
and nightlife - plus great shopping and restaurants. And you'll
find many friendly neighborhoods with great schools.
All qualified persons are granted an equal opportunity for
employment without regard to race, color, religion, sex, sexual
orientation and gender identity or expression, age, national
origin, citizenship status, disability, genetic information,
medical condition, family care leave status, pregnancy or
pregnancy-related condition, otherwise qualified disabled or
veteran status. The company will comply with all fair employment
laws in each of the jurisdictions where we conduct business.
Keywords: GoHealth Urgent Care, Portland , People Team (Human Resources) Business Partner, Human Resources , Portland, Oregon
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