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Senior Technical Support Engineer

Company: Adobe
Location: Portland
Posted on: February 25, 2021

Job Description:

Our Company

Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.--

We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! The Opportunity Marketo Engage is a complete solution for lead management and B2B marketers looking to transform customer experiences by engaging across every stage of complex buying journeys. Machine learning and predictive analytics are leveraged to automatically put the most relevant content across every channel, including email, web, mobile, and more. As a Senior Technical Support Engineer for Marketo Engage, you will be a go-to solution specialist who actively assists customers and team members with technical issues. You will also help identify technical training opportunities and host educational meetings to fortify the users' expertise. What you'll do Be a mentor to all Support team members and help guide them through learning journeys Provide product educational sessions as required for external and internal users Ensure prompt and complete resolution of highly sophisticated technical issues for high value customers Establish good relationships with Product Management, Engineering, Operations, Professional Services and Education to drive end-to-end success Identify and implement solutions and improvements to enable the success of the team Serve as an authority in specific functional and technical areas of Marketo Engage's technology Share standard methodologies with team members to improve the quality and efficiency of customer support and contribute to the knowledge base Assist in weekend/holiday on-call coverage as well as high impact issue management Own one or more projects to enhance overall team impact What you need to succeed Relevant BA/BS degree in a related field or 4 years of progressive experience in diagnosing and resolving technical problems in a sophisticated software environment Core skills/competencies include Technical Prowess, Relationship Management, Data Analysis, Problem Solving, and overall Technical Curiosity Act as a role model to others by setting an example of integrity, ethical behavior, and professionalism Excellent organizational skills with the ability to prioritize, manage, multi-task, and execute projects multi-functionally Superior communications skills (presentation, written, and verbal) to effectively interact with all levels of professional staff. Ability to explain complex concepts simply Ability to navigate challenging situations in a professional manner Posted 8 Days Ago Full time R102528 About Us At Adobe, you will be immersed in an exceptional work environment that isrecognized around the world . You will also be surrounded by colleagues who are committed to helping each other grow through our unique--Check-In approach where ongoing feedback flows freely. If you're looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on theAdobe Life blog and explore the meaningfulbenefits we offer. Adobe is an equal opportunity and affirmative action employer. We welcome and encourage diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other characteristics protected by law. Adobe aims to make adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, please contact accomodations@adobe.com or (408) 536-3015." When you click Apply, Adobe will use the personal information you provide for recruiting and, at your request, to consider you for employment. See the Adobe Applicant Privacy Notice to learn more about your rights, and how Adobe shares and transfers your personal information.

Keywords: Adobe, Portland , Senior Technical Support Engineer, IT / Software / Systems , Portland, Oregon

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