Technical Support Job with Modis
Posted on: May 6, 2021
Modis is looking for a talented Technical Support
candidate for our client in Portland, OR. If you think this is the
job for you apply at Modis.com!
Provide first level customer support via the telephone for all
technology products and services provided by CSD. Works with
business and Systems customers to answer questions and resolve
problems related to products and services. Resolves problems
related to products and services for multiple LOB's. Resolves
issues within a specified time frame or refers to a qualified CSD
service provider for follow up. Diagnose customer technical
problems and provide creative solutions and alternatives that meet
business needs. Provide just-in-time training over the phone as
needed. Refer unresolved issues and escalate problems to
appropriate CSD technical support groups identified in the Customer
Support Process. Maintain documentation on incoming calls via
Problem or Request Management System including steps and actions
taken to resolve customer issues. Identify opportunities for
process improvement and problem elimination. Share
learningÂ¿s with team and CSD service
providers as appropriate. Continually focus on learning new
technologies to support rapidly changing and expanding environment.
Works as a proponent/advocate for customer issues and concerns in
all interactions with CSD service providers. Present a positive,
Understands customer's issues and demonstrates real concern.
Establishes credibility quickly by following up and taking
initiative. Defines problems quickly and resolves majority of
issues within specified time frame. Demonstrates creativity in
generating solutions. Proactively translates technology into a
business solution which addresses a problem not expressed by the
customer and enhances the business result. Must be able to
multi-task and handle all LOB skills. Must be able to work with
A minimum of 2 years experience in the IT field with either an in
depth knowledge of one specific area of technology (e.g. Client
Server, mainframe, telecommunications, data center operations, etc)
or a broad knowledge of multiple technologies and platforms.
Keywords: , Portland , Technical Support Job with Modis, IT / Software / Systems , Portland, Oregon
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