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Genesys IVR Software Engineer !! 100% Remote !!

Company: Amerit Consulting
Location: Portland
Posted on: November 22, 2021

Job Description:

Overview: Our client, a US Fortune 500 company and a provider of managed Health care, Pharmacy benefits & specialty areas for managed care organizations / employers / government agencies, seeks an accomplished Genesys IVR Software Engineer. *** Candidate must be authorized to work in USA without requiring sponsorship *** ****************************************************************************************************
*** Location: Maryland Heights, MO 63043 (100% Remote Acceptable)*** Duration: 12 months w/ possibility of extension Notes:-- Standard Hours: 8:00am - 4:30pm or 9:00am - 5:00pm, depending upon where candidate lives.-- Interview process: 2 rounds of Zoom / Video interviews. Description:-- Works with team to break down a complex system into smaller components and coach/lead a team of software engineers to design and develop these components.-- Writes technical blogs and be active in Open-Source Community.-- Works with team to break down a complex system into smaller components and coach/lead a team of software engineers to design and develop these components.-- This Lead UC Software Engineer will be responsible for software development related to the IVR / API / Contact center.-- Interpret and analyze business requirements to identify risks and design appropriate solutions.-- Develop and assess the capabilities and limitations of the applications and technologies and recommend alternatives and solutions.-- Provide guidance for business decisions from a technical perspective on such issues as performance, scalability, reliability, and security.-- Collaborate with project team members to provide input to design specifications related to speech applications and integrations.-- Develop IVR Call Flows and integrations using Genesys Cloud application.-- Integrate to backend systems such as web services, databases, fax, API, and reporting.-- Develop simple grammars for speech applications.-- Understand differences between types of grammars (list, pattern, etc.), benefits and when each is appropriate to maximize accuracy for a given dialog. Qualifications:-- 3 years' experience in Advanced IVR and Speech Recognition solution design and development.-- 1 year experience in grammar design, development (ABNF, GRXML), and testing.-- 3 years' experience in speech tuning and grammar analysis.-- SSML, XML, JAVA, J2EE, JSP, .NET, C#, ASP, JSON etc.-- Strong understanding of Natural Language design and Directed Dialogue design techniques for speech applications.-- Strong knowledge of various speech engine capabilities and tuning concepts.-- Ideal candidate will have experience with Genesys Cloud and Amazon Lex. Nice to haves (preferred but not required):-- Computer science degree preferred.-- Genesys certifications preferred.-- Token and client authorization.-- SQL and AWS experience. **************************************************************************************************** I'd love to talk to you if you think this position is right up your alley, and assure a prompt communication, whichever direction. If you're looking for rewarding employment and a company that puts its employees first, we'd like to work with you.
Satwinder "Sat" SinghLead Technical Recruiter Company Overview: Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally; as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. We create value by bringing together the right people to achieve results. Our clients and employees say they choose to work with Amerit because of how we work with them - with service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients' businesses forward. Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws.

Keywords: Amerit Consulting, Portland , Genesys IVR Software Engineer !! 100% Remote !!, IT / Software / Systems , Portland, Oregon

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