Senior Field Service Engineer
Company: Shellback Semiconductor Technology
Posted on: November 22, 2021
We are looking for an experienced Field Service Engineer with
expertise in any of the following semiconductor capital equipment
platforms: TEL MARK, TEL ACT, (ir any similar track system),
SEMITOOL CPT or Wetbench platform.
When it comes to impacting our Customers, no other role at
Shellback Semiconductor Technology is as important as that of the
Field Service Engineer. No other role has as much customer
interaction and as great an opportunity to directly contribute to
our customers' success. The Field Service Engineer is Shellback's
face to the Customer and is a highly valued resource. Customers
depend on Shellback's global field service team to solve their
problems, and build relationships and help strengthen our
Customer's trust in our organization.
A Shellback Field Service Engineer must have strong
electromechanical skills and troubleshooting expertise as well as
excellent communication, presentation and Customer service skills.
-It is equally important that the Field Service Engineer
demonstrate the highest level of ownership and accountability. - -A
Shellback Field Service Engineer must also be able to meet and
complete all Customer fab training and access requirements for the
Customers they serve.
Typical Field Service Engineer responsibilities include but are not
Installation and setup of Shellback's equipment at the Customer
Ensuring the proper utilization of Shellback's products
Minimizing tool down time
Troubleshooting problems at the system down to the Component
Managing and executing retrofit plans
Managing and executing service contracts
Optimizing performance of Shellback's products at the Customer
Providing in-house Field Service Engineer and Customer training
Field Service Engineers are expected to operate with a sense of
urgency to resolve problems that meet or exceed Customer
Field Service Engineers own identified Customer problems and it is
their responsibility to see it through to completion
Field Service Engineers never leave a Customer site or location
until the job is complete or the Customer is satisfied with the
action plan provided
Field Service Engineers always over communicate with the Customer
by closing the loop and never assuming that Customers are aware of
the actions being taken by the Field Service Engineer
Field Service Engineers view opportunities as their responsibility
to address or makes sure that it gets in the hands of the person
who can resolve
2 year technical degree (Electrical, Mechanical, Chemical or
related) with extensive industry experience
Strong written and oral communication skills and be proficient with
Microsoft suite of Office products.
Extensive travel (75% or higher) to customer locations as required.
Could be a few days per week to a few weeks at a time to support
installation of capital equipment.
Keywords: Shellback Semiconductor Technology, Portland , Senior Field Service Engineer, IT / Software / Systems , Portland, Oregon
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