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Senior Field Service Engineer

Company: Shellback Semiconductor Technology
Location: Portland
Posted on: November 22, 2021

Job Description:

We are looking for an experienced Field Service Engineer with expertise in any of the following semiconductor capital equipment platforms: TEL MARK, TEL ACT, (ir any similar track system), SEMITOOL CPT or Wetbench platform.

When it comes to impacting our Customers, no other role at Shellback Semiconductor Technology is as important as that of the Field Service Engineer. No other role has as much customer interaction and as great an opportunity to directly contribute to our customers' success. The Field Service Engineer is Shellback's face to the Customer and is a highly valued resource. Customers depend on Shellback's global field service team to solve their problems, and build relationships and help strengthen our Customer's trust in our organization.

Your Impact
A Shellback Field Service Engineer must have strong electromechanical skills and troubleshooting expertise as well as excellent communication, presentation and Customer service skills. -It is equally important that the Field Service Engineer demonstrate the highest level of ownership and accountability. - -A Shellback Field Service Engineer must also be able to meet and complete all Customer fab training and access requirements for the Customers they serve.

Key Responsibilities
Typical Field Service Engineer responsibilities include but are not limited to:
Installation and setup of Shellback's equipment at the Customer site
Ensuring the proper utilization of Shellback's products
Minimizing tool down time
Troubleshooting problems at the system down to the Component Level
Performing upgrades
Managing and executing retrofit plans
Managing and executing service contracts
Optimizing performance of Shellback's products at the Customer site
Providing in-house Field Service Engineer and Customer training classes

Additional Responsibilities:
Field Service Engineers are expected to operate with a sense of urgency to resolve problems that meet or exceed Customer expectations
Field Service Engineers own identified Customer problems and it is their responsibility to see it through to completion
Field Service Engineers never leave a Customer site or location until the job is complete or the Customer is satisfied with the action plan provided
Field Service Engineers always over communicate with the Customer by closing the loop and never assuming that Customers are aware of the actions being taken by the Field Service Engineer
Field Service Engineers view opportunities as their responsibility to address or makes sure that it gets in the hands of the person who can resolve

Education/Technical Requirements
2 year technical degree (Electrical, Mechanical, Chemical or related) with extensive industry experience
Strong written and oral communication skills and be proficient with Microsoft suite of Office products.
Extensive travel (75% or higher) to customer locations as required. Could be a few days per week to a few weeks at a time to support installation of capital equipment.

Keywords: Shellback Semiconductor Technology, Portland , Senior Field Service Engineer, IT / Software / Systems , Portland, Oregon

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