IT Technical Specialist - PT-NB364
Posted on: January 16, 2022
Provide immediate & direct technical guidance and advanced
troubleshooting assistance to West Division Lab & PSC Support team
Assist team members with escalation of tickets and issues to other
appropriate Division and Corporate IT teams when necessary.
Primary Support Technician in support of laboratories in the State
of Oregon * Assigned as the primary Support Technician for PSC's
and IOP's in the State of Oregon and Southwest Washington
Serve as one of the System Administrators responsible for
monitoring, maintaining and assisting users with Active Directory
OUs and Containers.
Assist with File Share and Logon Script requests
Become expert in PDQ Reporting, Nagios / CheckMK Network
Monitoring, and SCCM Package creation and enterprise workflow.
Perform reporting and data scrubbing of Servers, workstations and
Enhance data center documentation of the current environments.
Develop & maintain relationships with corporate IT teams to
facilitate collaborative troubleshooting and support. * Develop &
maintain expertise working in various monitoring tools (i.e. Meraki
Dashboard, VeloCloud, Retarus EAS Portal, etc.) to provide advanced
support or information reporting to team members and/or other IT
Work with peers and corporate partners with an overarching
responsibility to monitor, patch and report on West Division
security environment for servers, workstations and networks.
Regular updates in IT Security and Health stories reported upward
to West Senior Leadership
Report on and maintain weekly key performance metrics
Provide weekly status updates on all critical activities, projects
and metric driven efforts
Participate and collaborate on multiple Divisional Projects as a
subject matter expert in both the Network and Workstation
Create technical how-to / tips-n-tricks and developed needed
standard operating procedures
License/Certification/Education: Normally requires a B.S. Degree in
Computer Science w/5-7 years of experience.
Certifications in A+ & Security+ preferred
Keywords: Labcorp, Portland , IT Technical Specialist - PT-NB364, IT / Software / Systems , Portland, Oregon
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