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Field Service Engineer - EUV Systems

Company: Trumpf
Location: Portland
Posted on: January 16, 2022

Job Description:

How brave are you? We are a high-tech company providing machine tools and laser technology, and are looking for people who can face new challenges with a fresh mind. As an independent family company, we offer you the freedom and trust to put your brave ideas into practice. With you on board, we would like to power ahead with the digital networking of the manufacturing industry. Our passion and creative drive ensure that we are an innovative force - across the globe at over 70 TRUMPF locations.TRUMPF is a global leader in laser technology and additive manufacturing equipment. We deliver high technology manufacturing solutions to eMobility, aviation, space and satellite industries, medical device manufacturing, consumer electronics and many more. We search for candidates who are excited and ready to work with leading edge technology in world's fastest growing industries. Do you thrive when solving problems on your own or as part of a team? Are you passionate about helping others succeed? Do you enjoy travel, learning about new places, and meeting new people? Are you interested in becoming a skilled mobile service technician?Principle Duties & Responsibilities

  • Install new and used, Retrofit and/or Upgrade TRUMPF EUV Drive Laser (EUV-DL) systems, alone or with other team members
    • Provide emergency field service, troubleshooting and repair of EUV-DL systems, including after-hours and weekend dispatch as required
    • Provide preventative maintenance of EUV-DL systems
    • Answer calls for technical support via telephone and email
    • Utilize remote diagnostics capabilities to resolve customer concerns
    • Understand and utilize technical documentation, schematics, and blueprints during technical support missions
    • Rotate shift with other FSEs; part of 24 hours per day / 7 days per week after hours emergency support
    • Utilize Service Information Software (SIS) to create, manage and close cases, missions, and reports
    • Interface with TRUMPF departments as necessary to obtain answers to technical problems
    • Report discrepancies, unresolved or recurrent problems to EUV Management
    • Maintain communication with customers, field service engineers and other TRUMPF Inc. personnel in a professional manner, with strict adherence to TRUMPF Inc. policies (see Employee Handbook and Service Manual)
    • Use knowledge of SAP software and other computer skills as required
    • Work with the EUV Administrator, Project Coordinator and Supervisor for coordinating correct field support
    • Some weekend work may change to temporary shift schedule depending on customer needs
    • Attend training classes as required to maintain skill levels
    • Ability to relocate to Portland, OR, or Phoenix, AZ, or San Diego, CA
    • Any additional responsibilities as deemed necessary by management
    • Adhere to all company guidelinesTravel
      • Up to 100% travel, domestic & international, as determined by managementEducation & Experience
        • One or more years of experience in field service or equivalent in customer service
        • 1-2 years in field service machine commissioning experience preferred
        • 2-3 years in field service machine final qualification experience preferred
        • Must have strong electrical and computer systems background, and strong diagnostic experience
        • Good mechanical proficiency with hand tools to include precision measurement tools
          • Excellent verbal and written communication skills
          • Microsoft Office; Word, Outlook, Excel, and PowerPointTRUMPF is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status . This policy of Equal Employment Opportunity applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.#MST

Keywords: Trumpf, Portland , Field Service Engineer - EUV Systems, IT / Software / Systems , Portland, Oregon

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