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Guest Service Telecommunication Agent

Company: The Nines
Location: Portland
Posted on: May 17, 2022

Job Description:

Why us?

the Nines, A Luxury Collection Hotel, Portland is seeking a Guest Service Telecommunication Agent to join their renowned team. The perfect candidate is passionate about service and creating indigenous experiences for each guest! Poised in the heart of the city center, within the walls of the stately Meier & Frank Building one of Portland's most beloved landmarks, the Nines honors the structure's storied past, both in its striking decor and impeccable service. Individualistic design traits celebrate the surroundings of one of finest LEED Silver-certified hotels in Portland, providing the opportunity to truly experience the region's unique character.

As part of Sage Hospitality, we passionately strive to be the best and create excellence in everything we do. We are known amongst our staff, our owners, our guests, and our communities as leaders in our field who are authentic, humble, innovative and flexible operators driven to anticipate needs and exceed expectations.

Job Overview

Guest Service Telecommunication Agent operates the hotel switchboard in an efficient, courteous and professional manner to provide quality operations which maximize guest satisfaction. Respond to inquiries regarding reservations, hotel information and guest concerns.

Responsibilities


-Answer all incoming calls promptly in the prescribed manner and take charges on incoming collect calls.
-Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
-Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
-Courteously answer inquiries and accepts reservations by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
-Follow through in resolving guest problems and/or requests courteously and accurately.
-Process and file check-in and check-out slips in a timely, efficient manner.
-Prepare wake-up sheets/ set wake-up clock; record the guest's name and room number under the wake-up time requested and repeat the information back to the guest to ensure proper handling of wake-up calls in the morning.
-Sort and process guest related mail in a quality manner in accordance to established procedures.
-Maintain the fax machine, sort and receive guest faxes and process appropriate charges to ensure revenues are collected and guests are satisfied.
-Handle all emergencies according to established procedures.
-Maintains a friendly, cheerful and courteous demeanor at all times.
-Performs other duties as assigned, requested or deemed necessary by management

Keywords: The Nines, Portland , Guest Service Telecommunication Agent, IT / Software / Systems , Portland, Oregon

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