Guest Service Telecommunication Agent
Company: The Nines
Location: Portland
Posted on: May 17, 2022
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Job Description:
Why us?
the Nines, A Luxury Collection Hotel, Portland is seeking a Guest
Service Telecommunication Agent to join their renowned team. The
perfect candidate is passionate about service and creating
indigenous experiences for each guest! Poised in the heart of the
city center, within the walls of the stately Meier & Frank Building
one of Portland's most beloved landmarks, the Nines honors the
structure's storied past, both in its striking decor and impeccable
service. Individualistic design traits celebrate the surroundings
of one of finest LEED Silver-certified hotels in Portland,
providing the opportunity to truly experience the region's unique
character.
As part of Sage Hospitality, we passionately strive to be the best
and create excellence in everything we do. We are known amongst our
staff, our owners, our guests, and our communities as leaders in
our field who are authentic, humble, innovative and flexible
operators driven to anticipate needs and exceed expectations.
Job Overview
Guest Service Telecommunication Agent operates the hotel
switchboard in an efficient, courteous and professional manner to
provide quality operations which maximize guest satisfaction.
Respond to inquiries regarding reservations, hotel information and
guest concerns.
Responsibilities
-Answer all incoming calls promptly in the prescribed manner and
take charges on incoming collect calls.
-Operates the PBX equipment by accepting incoming calls, assisting
outgoing calls, scheduling and setting wake-up calls and paging
guests to provide guests with timely and efficient service.
-Maintains good customer relations by keeping abreast of all
in-house and area functions in order to answer questions and
concerns with timely and knowledgeable responses, in person and on
telephone.
-Courteously answer inquiries and accepts reservations by
accurately communicating hotel rates and information and by using
suggestive selling techniques to sell room nights, increase
occupancy and revenue.
-Follow through in resolving guest problems and/or requests
courteously and accurately.
-Process and file check-in and check-out slips in a timely,
efficient manner.
-Prepare wake-up sheets/ set wake-up clock; record the guest's name
and room number under the wake-up time requested and repeat the
information back to the guest to ensure proper handling of wake-up
calls in the morning.
-Sort and process guest related mail in a quality manner in
accordance to established procedures.
-Maintain the fax machine, sort and receive guest faxes and process
appropriate charges to ensure revenues are collected and guests are
satisfied.
-Handle all emergencies according to established procedures.
-Maintains a friendly, cheerful and courteous demeanor at all
times.
-Performs other duties as assigned, requested or deemed necessary
by management
Keywords: The Nines, Portland , Guest Service Telecommunication Agent, IT / Software / Systems , Portland, Oregon
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