Director of Public Sector Cloud Telephony Engineering - Remote
Company: TTEC
Location: Portland
Posted on: September 20, 2023
Job Description:
Bringing smiles is what we do at TTEC--- for you and the
customer. As an Executive Director working remotely in the US,
you'll be a part of creating and delivering amazing customer
experiences while you also #experienceTTEC, an award-winning
employment experience and company culture. What You'll be Doing You
are a seasons telephony engineer with 20 years of experience
delighting government clients with supporting their business needs
through a variety of products, tools and skills. You'll report to
Vice President - Technology Strategy, Public Sector - During a
Typical Day, You'll
- Drive design and implementation of new Cisco and Genesys
contact center engagements in support of local, state and federal
government agencies
- Work collaboratively with client teams and project managers to
drive efficiencies in contact center operations through automation
and technical capabilities
- Ensure technical designs are compliant with security
regulations to include MARS-E, FedRAMP, PCI, SOC -
- Guide strategic planning for future growth
- Interface with client executives to drive program deliverables
and business enhancements. What You Bring to the Role
- 15 years in technical telecommunications and contact center
implementations
- 5 years experience in government compliance management
- 10 years telephony integration design and implementation
work
- 5 years in report development -
- 5 years database management What You Can Expect
- An annual incentive program -
- Medical, dental, and vision
- Tax-advantaged health care accounts
- Financial and income protection benefits
- Paid time off (PTO) and wellness time off
- Tuition reimbursement and access to thousands of free online
courses Visit for more information. The anticipated range is
$140,000 - $185,000 USD. Actual compensation offers to a candidate
may vary based upon geographic location, work experience, education
and/or skill levels. About TTEC Our business is about making
customers happy. That's all we do. Since 1982, we've helped
companies build engaged, pleased, profitable customer experiences
powered by our combination of humanity and technology. On behalf of
many of the world's leading iconic and hypergrowth brands, we talk,
message, text, and video chat with millions of customers every day.
These exceptional customer experiences start with you. TTEC is
proud to be an equal opportunity employer where all qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, sexual orientation, gender identity,
national origin, disability, or status as a protected veteran. TTEC
embraces and is committed to building a diverse and inclusive
workforce that respects and empowers the cultures and perspectives
within our global teams. We aim to reflect the communities we
serve, by not only delivering amazing service and technology, but
also humanity. We make it a point to make sure all our employees
feel valued, belonging, and comfortable being their authentic
selves at work. As a global company, we know diversity is our
strength because it enables us to view things from different
vantage points and for you to bring value to the table in your own
unique way. #LI-Remote
#LI-TY1
Keywords: TTEC, Portland , Director of Public Sector Cloud Telephony Engineering - Remote, IT / Software / Systems , Portland, Oregon
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