Technical Service Representative

Company: Orion Talent
Location: Woodland
Posted on: November 19, 2023

Job Description:

Title: Technical Service Representative
Location: Woodland, WA (a 35-minute drive from Portland, OR); relocation assistance may be provided
Shift: M-F, 6:00 A.M. - 2:30 P.M (may vary as duties require)
Compensation: $70,000 - $75,000
Benefits: Company offers its employees an amazing benefits package, including PTO, sick leave, an on-site gym with free personal training, medical/dental/vision insurance, 401k, and voluntary benefits such as LegalShield, long term disability, pet insurance, accident, hospital indemnity, and critical illness.
Travel: Less than 10%
Vaccine Requirement: N/A

Position Description:
The company is seeking a Technical Service Representative to play a crucial role in providing technical support for the company's designed aircraft interior products. The position involves assisting with drawing and manual comprehension, maintaining, servicing, and operating the equipment, as well as conducting installations and troubleshooting when necessary. The Technical Service Representative ensures that customers receive exceptional support and training to ensure the successful use and maintenance of company equipment.

Responsibilities for the Technical Service Representative include offering onsite technical support and installation assistance for various airframes, following company and FAA approved practices. They provide comprehensive training to customers on equipment installation, removal, operational use, and maintenance. In addition, they actively engage in sales by proactively soliciting the sale of parts or services, creating quotes, and managing sales orders. The Technical Service Representative collects valuable customer feedback, promptly addresses complaints, coordinates product return repairs, and maintains direct communication with customers. They are responsible for managing technical documentation, conducting system reviews, determining replacement parts, and building product guides. Traveling domestically and internationally is required to fulfill the responsibilities of this position.

Specific tasks include measuring, filing, drilling, tapping, positioning, aligning, following instructions, securely fastening parts, disassembling and replacing parts, cleaning and lubricating, marking parts for traceability, testing assembly performance, and performing soldering and crimping duties as necessary.

The company recognizes the value of military veterans with aviation maintenance backgrounds and they are highly desired for this role.

Requirements:
--- High school diploma or GED.
--- Three years of related aviation experience/training; or equivalent combination of education and experience.
--- FAA Airframe or FAA Airframe/Power plant license or prior military aviation experience.
--- Ability to read and follow complex drawings and diagrams.
--- Basic knowledge of the use and maintenance of common shop tools.
--- Excellent organizational skills with strong attention to detail.
--- Outstanding teamwork skills and a high degree of initiative.
--- Excellent written and verbal communication abilities.
--- Ability to work independently with a high level of self-motivation and initiative.

Keywords: Orion Talent, Portland , Technical Service Representative, IT / Software / Systems , Woodland, Oregon