Field Service Technician II

Company: Orion Talent
Location: Portland
Posted on: November 19, 2023

Job Description:

Position Details:

Title: Field Service Technician II

Location: Portland, OR/WA area

Shift: Mon-Friday 1st shift, a standard work schedule will be set, although some jobs may require an earlier/later start or night scheduled work

Compensation: $25-$28/hr depending on qualifications and experience!

Benefits: Attractive total compensation package; Flexible schedule; Comprehensive healthcare benefits including medical, dental, and vision coverage; Life/ADD/LTD insurance; FSA/HSA options; 401(k) Plan with employer match; Generous paid time off policy; Observance of 11 paid company holidays

Travel: This is a field service position with regular travel (up to 70%) to customer service or installation projects. 10% - 25% overnight travel to support projects may be required. Gatekeeper will provide vehicle, lodging, company card and cover all associated travel costs.

Position Description:

As a Field Service Technician II, you will be responsible for training, quality control, in addition to trouble shooting and support while delivering an outstanding level of service and support essential to ensuring the satisfaction of our valued customers.

Work under the supervision of the Field Services Manager and guidance of Field Services Engineer
Installation, service and troubleshoot the Company's Cart Containment and other Systems.
Perform Preventive Maintenance of the Company's Cart Containment and other Systems.
Complete any service and repair work orders, primarily within your assigned areas as they arise.
Ability to travel up to 70% of the week, mostly driving, including overnights.
Ability to work extremely flexible hours and weekends to complete installation, service and maintenance of the Company's systems.
Makes substantive and comprehensive decisions on job sites regarding appropriate work needed to remedy system issues.
Perform multiple tasks in a fast-paced environment, pay attention to detail, while remaining highly organized and efficient.
Assistance in the training of Field Services Technicians, ASP and Contractors.
Take and follow through on directions and instructions while remaining customer focused.
Adhere to the Company's standard operating procedures.
Requirements:

This is a great opportunity for US Navy Electronics Technicians, Fire Control Techs, etc. to use their skillset in a rapidly growing company in a steadfast field! To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Minimum 3+ years of experience directly related to the installation of devices in a retail environment such as point of sale systems or security camera systems.
Minimum 2 years of experience in electrical and low voltage devices, concrete cutting, bending, and running conduit, and running wires through walls and ceilings; and experience with power tools and scissor lifts
Be customer focused and a good problem solver.
Perform multiple tasks in a fast-paced environment, pay attention to detail, be highly organized and efficient.
Able to take directions and follow through on instructions.
Experience as general contractor or related fields is highly desirable.
Valid driver's license and a clean Motor Vehicle Record (MVR) and the ability to maintain a positive driving record throughout employment.

Keywords: Orion Talent, Portland , Field Service Technician II, IT / Software / Systems , Portland, Oregon