Technology Services Specialist (Portland, OR)

Company: Oregon Education Association
Location: Portland
Posted on: April 22, 2024

Job Description:

Job Title:

Technology Support Specialist

Classification:

Associate Staff

Position Type:

Information Technology

Reports To:

Director of Information Technology

Last Updated:

April 2024

The Technology Support Specialist provides a variety of technology support to staff across the state and over 15 locations. This position is based in Portland, OR; however, will include occassional travel to office locations across the state. The last fifteen (15) years of work history will be used for determination of salary placement. Based on relevant experience, the selected candidate's hiring salary will be between $50,500 - $62,183.

JOB SUMMARY:

The primary responsibilities of the person in this position are to provide technical support, training, and assistance to staff. The Technology Support Specialist helps to maintain the OEA computing system environment including Microsoft Office 365, phones (VOIP), shared disk space, email services, web services and databases.

ESSENTIAL JOB FUNCTIONS:

General

• Support and advance the OEA mission, vision, and values.
• Contribute to, support, and actively engage in the organization's commitment to create and maintain a diverse, equitable, and inclusive workplace. Participate in activities, trainings, and/or workgroups to support OEA's commitment in this important mission.
• May provide support to the OEA Headquarters office by answering the general phone line and welcoming visitors on occasion.
• May provide substantive feedback on a variety of OEA initiatives and/or represent Associate Staff on a variety of OEA committees. Information Technology
• Provide technical support for hardware and software problems and maintain an efficient helpdesk operation to assist staff and member leaders with computer issues.
• Perform incident management using Help Desk database including frequent updates and reporting.
• Analyze, diagnose, and fix computer problems.
• Maintain documentation and training materials to empower end users towards self-help; support new employee onboarding when requested.
• Interact with and coordinate issues with the NEA Helpdesk as needed.
• Assist with creating or procuring software training for staff.
• Assist with the maintenance and administration of local computer networks and software systems.
• Promote and enforce OEA security and acceptable use policies, maintaining accurate security levels, passwords, and data access.
• Assist in protection of data including network intrusion, virus protection, and data back-ups.
• Maintain equipment inventory and monitors status of maintenance agreements, warrantees, licenses, and support contracts.
• Participate in cross-functional teams and committees as assigned.
• Support OEA objectives and work collaboratively to accomplish desired results.
• Support A/V and other IT resources associated with member and staff meetings across all OEA office locations.
• Other duties as assigned by the Executive Director or designee KNOWLEDGE, SKILLS, AND ABILITIES
• Able to work independently, determine priorities, and make decisions.
• Able to use judgment in daily completion of duties.
• Flexible to learn new software and assist others with use of software.
• Demonstrated experience in meeting established deadlines.
• Attention to detail with high level of accuracy.
• Able to help and work with many different individuals.
• Able to work in a self-directed and efficient manner, maintaining a professional demeanor under pressure.
• Demonstrate a professional and collaborative attitude toward members and staff.
• Able to stand, sit, and bend in order to perform routine office functions.
• Able to lift twenty pounds (20 lbs.) to thirty pounds (30 lbs.).
• Able to communicate visually, verbally, and in writing.
• Able to maintain confidential information.
  QUALIFICATIONS:
  
  EDUCATION
  
  Minimum two (2) years of college in Information Systems, Computer Science or related field or equivalent training; Bachelor's degree preferred.
  
  EXPERIENCE
  

• Three (3) years of installing, operating, maintaining networked computers and server systems in a multiple platform environment, and installing and maintaining peripheral devices (printers, scanners, hard drives, etc.)
• In depth knowledge required in current Microsoft Office Suite(s), including Office365 and SharePoint.
• Demonstrated knowledge of: Windows workstation and server operating systems; networking software including Windows Active Directory; virtual machines, TCP/IP networking protocols and related Internet technologies (email, client/server, FTP server, WWW server, HTML); network management systems (configuration, analysis, maintenance, backup, and archiving)
• Demonstrated ability to: diagnose and correct software problems and conflicts, and to identify and repair hardware malfunctions; and conduct research to solve technical problems.
• Experience with making moves/adds/changes to VOIP phone systems.
• Experience and literacy in QuickBooks and DocuWare preferred.
• Non-profit and/or union experience preferred. OTHER INFORMATION
  
  SUPERVISORY
  • The employee works under the direction of the Director of Information Technology and is expected to operate with relative independence.
  • This position is not in a supervisory role. WORK ENVIRONMENT
    • This position is based at the OEA Headquarters office in Portland, OR.
    • Flexibility in schedule. This position may require the incumbent to work some evenings and weekends for monthly Board meetings (typically Saturday mornings), quarterly scheduled maintenance (typically Thursday evenings), and/or emergency fixes. Where feasible for the work that needs to occur, remote work is offered for hours worked outside of the incumbent's typical shift.
    • Occasional travel to OEA field offices across the state is expected as needed for both this position and the Director of Information Technology to support technology needs. A successful candidate will have access to reliable transportation.
    • On-call for IT emergencies as back-up to the Director of Information Technology for extraordinary circumstances. Where feasible for the work that needs to occur, emergency support can be performed remotely.
      REASONABLE ACCOMMODATION
      
      The Oregon Education Association is committed to the full inclusion of all qualified individuals. As part of this commitment, the Oregon Education Association will ensure that persons with disabilities are provided reasonable accommodation. If reasonable accommodation is needed to participate in the job application or interview process and/or to perform essential job functions, please contact Human Resources at jobs@oregoned.org.

Keywords: Oregon Education Association, Portland , Technology Services Specialist (Portland, OR), IT / Software / Systems , Portland, Oregon