Software Support Engineer
Company: Orion Talent
Location: Hillsboro
Posted on: May 3, 2024
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Job Description:
Position Details:
--- Title: Software Support Engineer
--- Locations:
o Albuquerque, NM
o Chandler, AZ
o Hillsboro, OR
--- Travel/Schedule:
o This is typically a standard Mon-Fri dayshift opportunity.
o You may be asked to travel to other EV Group support sites on
occasion.
--- Compensation: Target base rate -$36/hr - $41/hr
o Bonuses/Additional Compensation: Overtime is paid at 1.5X after
40 hours; relocation assistance available.
--- Benefits: Company offers an excellent benefits package with
comprehensive medical/dental/vision plans, Incentive Savings Plan
(ISP) / 401k, tuition assistance opportunities, paid time off,
etc.
Position Description: The Regional Software Support Engineer will
be primarily responsible to provide software specific support to
the regional customer support team in North America. The position
will also function as hotline support and onsite support during an
equipment escalation if required within North America. You will
also contribute to a team responsible for the installation of high
volume precision equipment as well as provide software updates,
upgrade/retrofits for all eligible company equipment. This is a
non-exempt position with high accountability for corporate image,
integrity and results, which at times may mean extraordinary effort
and working timeframes. Some specific responsibilities include:
--- Provide start-up software support at customer installations,
either onsite or remote.
--- Planning and execution of assigned software specific tasks.
--- Execute independent testing and qualification of company
equipment software.
--- Prepare, report and communicate software specific topics to
customer (risk analysis, change documentation, function test
protocols).
--- Recommend appropriate action and maintain ongoing awareness of
existing and potential situations. Handles equipment and customer
situations while informing Management of developments on a timely
basis.
--- Responsible for organizing, tracking and filing all software
revisions (for all relevant equipment types) for North America as
required by HQ.
--- Participate and/or lead failure analysis with HQ R&D
departments.
--- Provide support to regional technical support team in all
software specific matters, including log-file analysis and
information acquisition.
--- Maintenance of all software products on customer equipment
(patches, backups, version updates).
--- Perform data and performance analysis of the installed base at
key customers. Support the technical support hotline during normal
working hours. Ensure technical support issue tracking system is
fully adhered to.
--- Visit customer and affiliates to review customer issues and
provide required technical support and recommendations.
This is not a Software Development or Code Debugging role. Good
skill sets / experience to possess in order to be successful in
this role include: excellent knowledge of technical software
applications; experience troubleshooting using log analysis / data
analysis; exposure to factory automation / SEMI standard; good
understanding of network troubleshooting; ability to perform root
cause analysis and make appropriate recommendations; knowledge in
C#, .NET. An experienced FSE or Technician from the semiconductor
(or similar) industry with good software / PC / Electrical skills
could be a great fit for this position. You cannot have been a Blue
Badged Intel employee at any of their facilities within the past
six months to be considered for this role.
Keywords: Orion Talent, Portland , Software Support Engineer, IT / Software / Systems , Hillsboro, Oregon
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