DCA - IT Help Desk and Desktop Internship

Company: Multnomah County
Location: Portland
Posted on: April 1, 2026

Job Description:

Current employees: Please apply through the employee portal to be considered for this opportunity. Pay Range: $16.30 - $30.00 Hourly Department: Department of County Assets (DCA) Job Type: Intern Exemption Status: United States of America (Non-Exempt) Closing Date (Open Until Filled if No Date Specified): April 08, 2026 The Opportunity: IT Help Desk and Desktop Internship College to County Intern 2026 - Department of County Assets Pay Rate: $24 per hour Job Type: Temporary College Intern Duration: Summer 2026 - Starting in June - 12 weeks Hours: 40 hours a week Telework: In person only Building Physical Location: 501 SE Hawthorne Blvd, 4th floor Portland, Oregon 97214 Does This Position Require Driving a County Vehicle? No TriMet Passes are available if transportation to County facilities is required. Eligibility requirements and more details found on our College to County website. What Does the IT Help Desk and Desktop teams Do? The IT Help Desk and Desktop teams serve as the first point of contact for Multnomah County employees to seek IT services and assistance. Our team has technical skills to provide support to our customers and enjoys helping others. Link to the Department of County Assets IT webpage Internship Description & Responsibilities: The purpose of this internship is to gain an understanding of how an IT Help Desk and Desktop Teams functions, what types of support we provide to internal customers, how we coordinate with other teams within IT and departments across the organization and gain hands-on experience with IT support. In this role, you will support customers both in-person and by phone. Responsibilities include: Observe IT Help Desk business processes Assist customers in-person with issues such as troubleshooting issues logging into a laptop, issues with mobile devices, distributing new devices, assist with wayfinding for pick up and drop off and directing customers to the right team for resolution. Assist customers by phone with password resets, DUO activation, creating tickets to direct to the appropriate team. May assist with other IT support requests as needed. Participate in IT Help Desk team meetings and in team Google Chats. Prepare new computers for deployment. Maintain inventory of new and replacement computers. Learning Outcomes: You will become familiar with some of the tools that the IT Help Desk and Desktop Teams use to support our customers such as ServiceNow, Active Directory, DUO, SCCM/MCEM, Zoho, Microsoft InTune and Jamf. Gain an understanding of typical calls to the IT Help Desk and how to resolve them. Gain hands-on experience provisioning and deploying new laptops and desktops. Become familiar with Multnomah County services and how IT supports the missions of Multnomah County departments. Education and Minimum Qualifications: Candidates should have completed or enrolled in a college/university academic institution. Interest in Information Technology Support. Experience with customer service. Experience working with the public. Ability to follow standard operating procedures Promote a culture of respect, inclusiveness, and appreciation of diverse perspectives, backgrounds, and values ( Link to Equity and Empowerment Lens ). In accordance with Oregon Law , Multnomah County is not collecting school attendance dates in the initial application process; please do not include these dates in your resume, cover letter and other application materials. Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees. We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals. Veterans’ Preference: Under Oregon Law, qualifying veterans may apply for veterans’ preference. Review our veterans’ preference page for details about eligibility and how to apply. Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711. Questions? Recruiter: Cole Whitehurst Email: cole.whitehurst@multco.us Phone: 1 (971) 2713709 Application information may be used throughout the entire selection process. This process is subject to change without notice. Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract. Job Profile: 8007 - College Intern

Keywords: Multnomah County, Portland , DCA - IT Help Desk and Desktop Internship, IT / Software / Systems , Portland, Oregon