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Technical Support Specialist

Company: TEC Equipment
Location: Portland
Posted on: April 17, 2018

Job Description:

TEC Equipment is the West's leading full-service, heavy-duty truck and trailer dealership, with over 1,200 employees in 24 locations in Washington, Oregon, California, Nevada and Arizona. Since our humble beginnings in 1976, we continue to be family-owned and operated.

We are seeking a customer-oriented Technical Support Specialist who will work with the IT team out of our Portland headquarters to provide technical assistance and support to all TEC locations (25 locations across 5 states and growing!). The person in this position must ideally have IT technical support experience in a help desk setting and be able to manage a high volume of work (handle 20-30 tickets/day on average) in a fast-paced, customer-oriented environment.

Essential Responsibilities (Other duties may be assigned)

* Take initial support requests from employees and managers via phone, email, or in person.

* Diagnose, troubleshoot, and manage relatively simple to complex hardware, software, or network problems.

* Log each support request and ensure timely resolution.

* Escalate tickets to higher level support as needed. Follow up with employees/management to ensure issue is resolved.

* Install, modify, and repair computer hardware and software. Install, configure, and upgrade PC software and operating systems as needed.

* Create network accounts and configure hardware for new employees; update or terminate employee access as requested.

* Document how-to and knowledge base articles for key IT processes and common issues.

Required Qualifications

* Education and/or experience equivalent to an Associate's degree in information systems, technology, or computer science

* IT technical support experience in help desk setting, preferably supporting 1,000+ users

* Experience in Windows OS and Microsoft Office Suite 2010 or higher

* Ability to communicate effectively and professionally to all levels of staff and management within company. Ability to work with a variety of personalities and levels of technical proficiency while displaying excellent customer service and troubleshooting skills.

* Ability to manage high volume of work in a fast-paced environment. Possesses knowledge in the use of ticketing systems with ability to clearly and concisely log tickets.

All offers of employment are contingent on successful completion of pre-employment drug screen and background check. Employment for positions that require driving is contingent upon passing MVR record check and being insurable by our auto insurance policy.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Keywords: TEC Equipment, Portland, Technical Support Specialist, IT / Software / Systems, Portland, Oregon

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