the smart solution for Portland jobs

Technical Support Specialist

Company: TEC Equipment
Location: Portland
Posted on: April 17, 2018

Job Description:

TEC Equipment is the West's leading full-service, heavy-duty truck and trailer dealership, with over 1,200 employees in 24 locations in Washington, Oregon, California, Nevada and Arizona. Since our humble beginnings in 1976, we continue to be family-owned and operated.

We are seeking a customer-oriented Technical Support Specialist who will work with the IT team out of our Portland headquarters to provide technical assistance and support to all TEC locations (25 locations across 5 states and growing!). The person in this position must ideally have IT technical support experience in a help desk setting and be able to manage a high volume of work (handle 20-30 tickets/day on average) in a fast-paced, customer-oriented environment.

Essential Responsibilities (Other duties may be assigned)

* Take initial support requests from employees and managers via phone, email, or in person.

* Diagnose, troubleshoot, and manage relatively simple to complex hardware, software, or network problems.

* Log each support request and ensure timely resolution.

* Escalate tickets to higher level support as needed. Follow up with employees/management to ensure issue is resolved.

* Install, modify, and repair computer hardware and software. Install, configure, and upgrade PC software and operating systems as needed.

* Create network accounts and configure hardware for new employees; update or terminate employee access as requested.

* Document how-to and knowledge base articles for key IT processes and common issues.

Required Qualifications

* Education and/or experience equivalent to an Associate's degree in information systems, technology, or computer science

* IT technical support experience in help desk setting, preferably supporting 1,000+ users

* Experience in Windows OS and Microsoft Office Suite 2010 or higher

* Ability to communicate effectively and professionally to all levels of staff and management within company. Ability to work with a variety of personalities and levels of technical proficiency while displaying excellent customer service and troubleshooting skills.

* Ability to manage high volume of work in a fast-paced environment. Possesses knowledge in the use of ticketing systems with ability to clearly and concisely log tickets.

All offers of employment are contingent on successful completion of pre-employment drug screen and background check. Employment for positions that require driving is contingent upon passing MVR record check and being insurable by our auto insurance policy.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Keywords: TEC Equipment, Portland, Technical Support Specialist, IT / Software / Systems, Portland, Oregon

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other IT / Software / Systems Jobs

Salesforce Software Quality Engineer II
Description: OVERVIEW br br br br Salesforce Software Quality Engineer II br br Portland, OR Lewiston, ID br br br br br br Bring your experience to a role where you will: br br Responsible (more...)
Company: Cambia Health Solutions
Location: Portland
Posted on: 04/19/2018

.Net / COBOL Developer
Description: .Net / COBOL Developer Requirements: Develops and maintains
Company: Confidential
Location: Portland
Posted on: 04/21/2018

Software Engineer II
Description: Job Description br br Job Title: Software Engineer II br br Location: Portland, OR br br Reports to: Principal Software Engineer br br br br JOB FUNCTION br br br br comScore (more...)
Company: comScore, Inc.
Location: Portland
Posted on: 04/24/2018

Network Field Service Technician
Description: Overview br br br br Pacific Office Automation was established in 1976 and is one of the largest independently owned office product dealers in the nation, with over 20 locations in seven western (more...)
Company: Pacific Office Automation
Location: Portland
Posted on: 04/21/2018

Installation Technician
Description: As a DIRECTV Technician - Installation, you will be responsible for providing our customers excellent service through installing, troubleshooting, and upgrading satellite TV systems. br br 5000 Sign-On (more...)
Company: AT&T
Location: Portland
Posted on: 04/24/2018

Sr.Java Developer
Description: Lead Java Developer Location:Portland, Oregon. Fulltime Position Required Skills: Working experience in Async programming. Linux based development environments. Extensive experience with Java IDEs
Location: Portland
Posted on: 04/20/2018

Earn 800-1000 weekly for Health Benefits Company..MUST Have COMPUTER And PHONE
Description: We are currently hiring services reps who can work part-time or full-time from
Company: General Painting Company
Location: Gresham
Posted on: 04/20/2018

Earn 800- 1000 Weekly. Will NEEDS PHONE and PC to START NOW
Description: We are a fast paced, highly motivated team working for a company that is ready to produce leaders. We have
Company: Jumpstart consult
Location: Gresham
Posted on: 04/21/2018

Earn 800-1200 Weekly as a Health Rep... Need a Computer and a Phone
Description: Get the Comprehensive full training and an excellent career path with our health care rep positions now available.
Company: Jumpstart consult
Location: Lake Oswego
Posted on: 04/20/2018

Associate Software Developor
Description: Job DescriptionAt Premier Press our focus is to excel in providing unsurpassed customer service and the highest quality of commercial/large format print within a work environment promoting individual (more...)
Company: Premier Press
Location: Portland
Posted on: 04/24/2018

Log In or Create An Account


Forgot password?

Find us on Facebook

Find us on LinkedIn

Get the latest Oregon jobs by following @recnetOR on Twitter!

Portland RSS job feeds