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Sr. Avaya Technical Consultant

Company: Northwest Software
Location: Portland
Posted on: February 16, 2019

Job Description:

Northwest Software Inc, is looking for experienced Sr. Avaya Technical Consultant. Please read the job description given below. To discuss about this job you may please feel free to call me at / / or email me your resume with your expected hourly rate to . Fix an appointment to talk on phone at your convenience?. Sr. Avaya Technical Consultant3-Year contract positionPortland, OR USA.Job Description:This position will be part of the Telecom Team, which is responsible for managing, maintaining, and supporting a variety of mission critical Avaya telecom infrastructure and call center applications. This individual will be a Bureau of Technology Services Principle Systems Analyst - Telecom, the most senior classification for this type of work. They will work closely with members of this team and other technical teams, project managers, and internal customers. They will be responsible for administration and support of Avaya CM (v6 and v7), Work Force Optimization suite components (v12 and v15), design and configuration of connectivity from these systems to ancillary systems, and for the training of existing staff in all areas of responsibility. They will be the Avaya architect preparing the roadmaps for the future of Avaya at the City. They will be responsible for system and procedural documentation and diagrams. Required Qualifications: (Note: 7 years' total experience can meet qualifications below if all qualifications are obtained concurrently in that same span of time)--- Minimum 7 years' direct experience supporting Avaya telecommunications environments in greater that 5000 endpoint, multi-location organizations.--- Minimum 5 years' direct and demonstratable experience supporting Avaya/Verint call center applications. Candidates without this experience will not be considered.--- Minimum 3 years' direct experience with in the development of telecommunications roadmaps in the Avaya space.--- Minimum 1 year direct experience with SIP service install, configuration and management.--- High aptitude for interpreting and using technical documentation, and authoring or updating technical documents and procedures using Word, Excel, Visio, and Wiki.--- Experience organizing and reviewing the work of other technical IT staff. Team lead experience preferred--- Experience in training junior personnel--- Strong written and verbal communication skills. Able to communicate clearly with technical and non-technical staff and managers.--- Self-starter, with strong organizational and task management skills.Desired Qualifications:--- Experienced in the architecture design for new Avaya telecom installations. --- Avaya CM 7.x Certified--- Experience with Avaya Contact Center Express--- Experience with Avaya Call Management System (v6 and V7)--- Experience with Avaya Application Enablement Server--- Experience with Avaya Call Center Elite Multichannel --- Experience with Avaya Session Border Controllers--- SIP Certification--- Avaya Breeze --- ASPS/ACSS preferred--- Understanding of PII, PCI and HIPPA security requirements--- Experience with Lucent 5 ESS a big plus ThanksSuresh GTalent Acquisition SpecialistNorthwest Software, Inc.m:a:#1044,11918 SE Division Street,Portland, OR 97266w: e: - provided by Dice Avaya Telecom Infrastructure , Avaya/Verint Call Center Applications, SIP Service, Avaya CM 7.x Certified

Keywords: Northwest Software, Portland , Sr. Avaya Technical Consultant, IT / Software / Systems , Portland, Oregon

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