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Customer Service Representative

Company: Volt Services Group
Location: Vancouver
Posted on: September 14, 2019

Job Description:

Inbound Call Center Representative$13.50/hour - Multiple Day Shift positions available Non- sales -- Inbound call center only. Average call time is 1 minute!!!Must be able to work weekends & Must know OutlookTemp-to-Hire!!Volt's Client, Corporate Translation Services INC. is a rapidly growing Language Translation Interpretation Company located in Vancouver, WA. The CSR answers customer calls, coordinates job requests, and provides telephone support services to clients. This is a fast-paced call center, where the average CSR takes 200 inbound calls per day. There are potential career advancement opportunities with this organization. Fun Work Environment, Brand new building means a nice work facility, Lunch room with Vending Market, Supportive Environment and Free Parking.The Customer Service Representative will connect clients to interpreters that speak over 240 different languages. This Company operates 24/7. Work shifts will be eight hours in length. Full-time 40 hours per week.Job Responsibilities/Duties:

  • Take incoming calls from providers (customers) needing interpreters for appointments.
  • Answer multi-line phone system.
  • Perform data entry by entering job request information into company database.
  • Find available interpreters and coordinate assignments.
  • Provide interpreter with all needed information (job number, location, client, etc.)
  • Resolve customer complaints if need be.Customer Service Qualifications:
    • Pre-employment screenings are required.
    • Must have an excellent track record of attendance and punctuality.
    • 1+ year of call center experience is required.
    • 1+ year of customer service experience is required.
    • Must have a good memory. Client information is constantly evolving and adapting, yet must be memorized.
    • Able to gather information and ask the right probing questions.
    • Team player; able to jump in and help out when needed.Education:High School Diploma or its equivalent General Education Diploma is requiredHow to Apply: Please click the apply button below. You will be redirected to Volt's website where you can apply for this position, upload your resume, and view this and all other job opportunities we currently have available. You may also call the Volt branch at 503-227-3332 for more information. Please ask for Maureen Wehrley or Liisa Erickson. Please reference Job ID# 196158.To learn more about Volt, please visit: and to see more of our job postings, please visit: Volt is an Equal Opportunity Employer. - provided by Dice

Keywords: Volt Services Group, Portland , Customer Service Representative, IT / Software / Systems , Vancouver, Oregon

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