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DentaQuest: Member Outreach Representative

Company: DentaQuest
Location: Portland
Posted on: August 3, 2020

Job Description:

REPORTS TO: Manager, Member ManagementFLSA: Non-Exempt JOB SUMMARY: The Member Outreach Representative (MOR) for telephone outreach to designated member populations to ensure retention, utilization of services, and satisfaction as well as meeting compliance regulations with reporting on these topics.PRIMARY JOB RESPONSIBILITIES: Initiate member outreach utilizing the company's Enterprise Resource & Planning software (ERP)through its automated call distribution system (ACD) to include the following special populations:o Diabetic Memberso New Members to the Dental Plano Pregnant Memberso Members between the ages of 1-14 years oldo Members needing additional services in a dental practice after being seen in a community setting Assist in improving the region's health by considering each community member's unique health, cultural and social needs Other duties as needed or requiredJOB QUALIFICATIONS:Required: High school diploma or equivalent 1+ years of experience working with Medicaid populations by phone or in person, or equivalent Computer proficiency in a variety of Windows applications Attends additional training as requested/deemed necessaryPreferred: 2+ years of experience working in a call center environment. Experience in a dental/medical insurance setting.PHYSICAL DEMANDS: Incumbent must be able to communicate effectively. Requires overall light physical effort (up to 25lbs.) Manual dexterity and sitting is required in carrying out position own position responsibilities (i.E. use of personal compute). Ability to travel or move about within and outside serviced facilities required. Incumbent works primarily in either a private or shared office environment.The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform this position.** In accordance with DentaQuest's Compliance Plan, employee must conduct DQ business in accordance with applicable laws, regulations, professional standards and ethical standards and report potential compliance or ethical issues to manager or DQ's Compliance Officer. **DentaQuest's Affirmative Action Program affirms our commitment to make reasonable accommodation to the known physical or mental limitation of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please see Human Resources for additional information regarding this Program.#advantagedental

Keywords: DentaQuest, Portland , DentaQuest: Member Outreach Representative, Other , Portland, Oregon

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