Specialist

Company: HCL Axon
Location: Oregon City
Posted on: November 23, 2020

Job Description:

Specialist SR Number HCLI/HCLI/2020/ Country USA No. of Positions 1 Auto req ID BR Experience 2.5-5 Years Skill (Primary) DWP-FSS-Desk Side Services Qualification B Tech Location Oregon Employee Group Business Line FT Job Description (Posting). 1.Conduct support operations on day-to-day basis cooperation with Infrastructure operations and engineering teams, perform actions to maintain Service Level Objectives as well as security and compliancy tasks cooperation with Service Owners, conduct service management operations for local and legacy services 4.Strive for continuous improvement to improve service and support operations 5.Where agreed, participate to IT Compliance development for own area (Senior Engineer) 6.Where agreed, participate to Infra development within own area of expertize (Senior Engineer) 7.Where agreed, manage business integration with active communication, promotion and deployment of standard IT services, coordination of local key users and handling of possible local escalation cases on own responsibility area. (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases Entity INFRA

Keywords: HCL Axon, Portland , Specialist, Other , Oregon City, Oregon