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Service Advisor - Kuni Lexus of Portland

Company: Holman Enterprises
Location: Portland
Posted on: November 23, 2020

Job Description:

Holman Automotive is one of the largest privately owned dealership groups in the United States, with 38 dealership franchises representing 17 brands from the East Coast to the Pacific Northwest. Since 1924, when we opened our first dealership, the Holman family has been dedicated to providing our customers with exceptional experiences. Through our leaders and employees, as well as our company values, we continue that tradition to this day. Holman Automotive is part of the Holman Enterprises family of businesses.

Kuni Lexus of Portland has an outstanding opportunity for a Service Advisor to join the Holman family!

What will you do?

The Service Advisor is responsible for serving as a liaison between the Service Department technicians and the parts department by maintaining customer satisfaction and also performing the following duties:

  • Meet & greet customers with courtesy and efficiency
  • Determine the course of action to take and obtain customer authorization.
  • Write up service needs and give customer accurate estimate for dollar amount and completion time of work.
  • Communicate effectively with customer, to achieve satisfactory repairs, sale of necessary repair or maintenance to vehicles.
  • Maintain knowledge of warranty and service/insurance policies.
  • Keep customers informed and advise customer of the prognosis of their vehicle.
  • Calling customers to set appointments and answer telephones at a timely manner.
  • Attend/complete required training and department meetings.

    What are we looking for?
    • High School Diploma or equivalent
    • 1+ years of service writing experience
    • Current valid driver's license
    • Must have good reading, writing and math skills
    • Have excellent interpersonal skills and provide outstanding customer service
    • Ability to work retail hours
    • Computer proficient

      Holman Enterprises provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

      This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Keywords: Holman Enterprises, Portland , Service Advisor - Kuni Lexus of Portland, Other , Portland, Oregon

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