Implementation Engineer
Company: Hill Rom
Location: Portland
Posted on: January 15, 2021
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Job Description:
Job Description - Implementation Engineer (20124349)Job
Description Implementation Engineer - 20124349 Hillrom is a $2.9B
leading worldwide manufacturer and provider of medical technologies
and related services for the health care industry, including
patient support systems, safe mobility and handling solutions,
non-invasive therapeutic products for a variety of acute and
chronic medical conditions, medical equipment rentals, surgical
products and information technology solutions. Hillrom's
comprehensive product and service offerings are used by health care
providers across the health care continuum and around the world in
hospitals, extended care facilities and home care settings to
enhance the safety and quality of patient care. Description The
primary responsibility of this position is to perform the technical
implementation of Hillrom Care Communications products. Duties
include software, hardware, and network and implementation
activities, advanced IT tasks (network design and topology, network
integrations, etc.), and to provide oversight, training and
direction to 3rd party contractor implementation activities. This
role works closely with other members of the Implementation Team
including Project Managers, Educational Services, and Sales to
ensure customer satisfaction through the implementation
process.ESSENTIAL DUTIES AND RESPONSIBILITIES: --- Other duties may
be assigned:Organize, manage, and lead multiple project
implementations in a healthcare environment. Lead network
architecture, system fail-over, and other technical system design
discussions with customer IT, MIS or biomed departments,
installation contractors, and other trades as required. Execute all
installations per protocols.Manage and perform installation of
Hillrom Care Communcations and their partners---
applications/systems.This primarily entails installing and
configuring applications on servers and proprietary
devices/hardware, configuring system networks and working with the
customer---s wired and wireless infrastructure to complete
implementations.Provide oversight, training and direction to
internal and external contractors as assigned during
implementations to ensure installations meet HITS requirements.
Lead small internal/contracted teams if assigned/needed.If
applicable, perform site surveys, RF surveys, develop system
integration plans using multiple vendor products, & coordinate with
customer IT or MIS departments.Make recommendations on tuning
and/or configuration of network/wireless environments to promote
optimal performance and cohabitation of wireless and Care
Communications applicationsDesign and validate RF link performance,
quality and reliability.Use measuring and diagnostic tools to test
and adjust equipment.Participate in and/or lead cross-functional
team resolving technical troubleshooting to resolution throughout
the implementation process.Ensure highest levels of customer
satisfaction are maintained while considering business unit goals
and fiscal responsibilities inclusive of utilization and
billability guidelines.Complete, post and update system, network
and server documentation in compliance with SOP, best practices and
to ensure successful support of the system.Act as a technical
liaison with all business partners and internal Hillrom
stakeholdersWork on and complete multiple projects and deliverables
with very limited supervision and be able to work independently or
in a small team environment.Work with customer IT departments to
assess and evaluate network security needs and develop policies and
procedures for ensuring the security and integrity of specified
customer servers and network topology. Understands back-end network
security and Active Directory functionality.Work with internal
R&D to provide feedback on application development and
implementation rollout plan.Provide continuous improvement feedback
both written and verbal to improve products and processes.
Contribute to improvements and utilize internal tools such CRM,
knowledge base, InfoCenter, etc.Maintains a clean and safe work
environment. Safety training, meeting and medical testing
requirements are kept up to date.Operates safely and within
guidelines or regulations. Demonstrates a pro-active approach
towards safety, health, and quality in compliance with all company,
governmental and customer regulations.Adherence to all company
policies and procedures. Effectively implement service policies and
procedures to support company objectives, including service
documentation, SOP/WI training, expense reporting, maintenance of
test equipment and filing and record keeping systems in accordance
with standard work.Other duties will be assigned as necessary.
Qualifications EDUCATION, EXPERIENCE AND QUALIFICATIONS:Bachelors
of Science in Engineering, Computer Science, or related field
required or equivalent experience of a minimum of 3-5 years of
related network experience (wired or wireless)Advanced
understanding of deploying and supporting Microsoft Windows
platforms, SQL, IIS server and associated networked
systems.Detailed knowledge of common network protocols /
architecture (TCP/IP, IP routing, the OSI model, VLAN) and their
relevant security issuesDetailed knowledge of common network
protocols/architecture (TCP/IP, IP routing, OSI model, VLAN, etc),
client/server networking environments and best practices, managed
switches, VOIP, and network securityExcellent knowledge of WiFi
wireless technologies with security protocol.Basic VoIP and/or PBX
telephony knowledge and basic configuration experienceExperience in
software or application architecture and/or consultingWilling and
able to travel approximately 80%; however, when business
necessitates, travel can be 100% and on short notice. May be
required to work weekends or after hours to meet customer
needs.Understanding of project management fundamentals and
demonstrated history of executing projects.Ability to lead small
teams with diverse technical skills during implementations as
neededMust be able to lift 50 lbs and have a valid driver---s
license.Candidates should possess strong oral, written
communication skills to resolve complex network and server related
issues into actionable concepts for customers to
understand.Maintain a professional image and demonstrates a
willingness to contribute at all levels.Strong organization skills,
detail orientation and the ability to multi-task, meet deadlines,
and prioritize work.Possess ability to work through issues and
bring projects to completion; perform complex research, analysis,
and troubleshooting; and resolve critical problems over sustained
time durations in a logical manner.Experience configuring, setting
up, and debugging PC-based systems.Preferred Certifications in the
following:- Cisco certifications: CCNA, CCDP or CCNP, CWLS,
CWNA,Wireless certifications: CWNE, CWNP, CWSP, AWLAT, MNAWS,
MNAWP, MNCE,General certifications: MCSE or MCSA, Network, Security
May be required to demonstrate expertise in two or more of the
following areas to support business needs: - SQLScripting/Reporting
Engines/Analytics (SAS Crystal, etc.)Networking (TCP/IP, Routing
and Switching, Subnetting, SecurityEnterprise level hardware
(Server/Client OS, SANS, RAID)Middleware (Rhapsody,
etc.)HL7Wireless - Enterprise level/managed networksRF
PrinciplesCisco routing and switching technologies and
capabilitiesExperience conducting wireless site assessments,
wireless network configuration, certification, and debugging (use
of voice and data protocol analyzers.) Hillrom is an equal
employment employer F/M/Disability/Vet/Sexual Orientation/Gender
IdentityINDHR Job: Technical Service Primary Location: United
States-Oregon-Portland Schedule: Full-time Travel: Yes, 75 % of the
Time Posting Entity: Hillrom
Keywords: Hill Rom, Portland , Implementation Engineer, Other , Portland, Oregon
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