Company: Procore Technologies
Posted on: January 15, 2021
We---re looking for an Integration Support Specialist to assist
with Procore---s financial ERP integrations for some of the top
construction accounting solutions. Use your authoritative
troubleshooting and customer interaction skills to adapt and
navigate challenges when solutions may not be obviously present. If
you have a high level of empathy, even when customers are having a
bad day---we'd love to hear from you!
This position will report to the Manager, Integrations and
Technical Services Support and have the opportunity to be based in
our Austin, TX, Willmar, MN, Portland, OR, or Carpinteria, CA
offices. We---re looking for someone to join us immediately.
What You'll Do
- Manage second-tier support escalations including
troubleshooting integration connectors and other elements in the
customer---s Windows environment
- Collaborate with product management to identify issues,
enhancement and feature requests from customers
- Develop training content, contribute to knowledge base
articles, FAQs and other documents concerning Procore---s
- Be a resource for Sales, Marketing, and Customer Support teams
for questions related to accounting integrations and construction
What You Have
- 2 + years in a customer-facing role
- Familiar with the phases of the construction lifecycle
including accounting practices and project management
- Experience configuring permissions and services on Windows
- Knowledge of accounting packages such as Sage 300 CRE,
Quickbooks, Viewpoint Spectrum, Viewpoint Vista, Sage 100
Contractor is desirable
Procore Technologies is building the software that builds the
world. We provide cloud-based construction management software that
helps clients more efficiently build skyscrapers, hospitals,
housing complexes, and more. Our headquarters is located on the
bluffs above the Pacific Ocean in Carpinteria, CA, with growing
offices worldwide. Check us out on Glassdoor to see what others are
saying about working at Procore!
We are an equal opportunity employer and welcome builders of all
backgrounds. We thrive in a diverse, dynamic and inclusive
environment. We do not tolerate discrimination against employees on
the basis of age, color, disability, gender, gender identity or
expression, marital status, national origin, political affiliation,
race, religion, sexual orientation, veteran status, or any other
classification protected by law.
Perks & Benefits
You are a person with dreams, goals, and ambitions---both
personally and professionally. That's why we believe in providing
benefits that not only match our Procore values (Openness,
Optimism, and Ownership) but enhance the lives of our team members.
Here are just a few of our benefit offerings: competitive health
care plans, flexible paid time off (Procore Values Time), employee
enrichment and development programs, and volunteer days.
Keywords: Procore Technologies, Portland , Support Specialist, Other , Portland, Oregon
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