Part-time Customer Support Associate
Company: WorkStep
Location: Portland
Posted on: February 25, 2021
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Job Description:
WorkStep is a career development network for hourly job seekers.
Our mission is to enable better career outcomes by providing a
transparent job marketplace and access to advancement
opportunities.The Part-time Customer Support Associate supports the
needs of all WorkStep users. You will help the growing number of
hourly job seekers to ensure their success at every step of the job
application and employment process. You'll also be supporting the
hiring needs of our employer partners.You'll be on the front lines
representing our organization by providing empathetic engagement
with both our job seekers and partners. The ideal candidate is
adept at listening to and working with people and ultimately
solving their problems! This remote position will be the second
Support Associate hire and will report directly to the Operations
Lead.Primary Responsibilities* Communicate (inbound and outbound)
with job seekers, actively employed users, and our employer
partners* Respond promptly to all user inquiries in written (email,
text, chat) and phone-based communications* Identify, document and
report user trends, bugs, etc.* Collaborate with the broader team
to ensure a streamlined and successful experience for all
usersKPI's (Key Performance Indicators) owned* Worker / Employer
Satisfaction Score (NPS)* Customer Satisfaction Score (CSAT)*
Response SLARequirements* Monday - Friday 11 00 AM PST - 4 00 PM
PST / 25 hours per week availability* 1+ years of remote customer
support, customer success, or other relevant experience* Passion
for the WorkStep missionBenefits* Top-notch technology / workspace
improvement budget (Macbook, 2nd monitor, etc.)* Opportunity to
join a passionate, motivated, and fun team at an early stage to
help shape and execute on our mission
Keywords: WorkStep, Portland , Part-time Customer Support Associate, Other , Portland, Oregon
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