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Service Desk Coordinator- Remote Opportunity

Company: KinderCare Education
Location: Portland
Posted on: May 6, 2021

Job Description:

Service Desk Coordinator- Remote Opportunity - ( W ) Description About KinderCare Education KinderCare Education operatesmore than 1,380early learning centers,andmore than560Champions sites, supported by a corporate team ofnearly 600headquarters employees in Portland, Oregon. In 2019, KinderCare Educationearnedtheir thirdGallup Great Workplace Award one of only 39companies worldwide towin this award. In neighborhoods with our KinderCare Learning Centers that offer early childhood education and child care for children six weeks to 12 years old At work through KinderCare Education at Work , family benefits for employers including on-site and near-site early learning centers and back-up care for last-minute child care In local schools with our Champions before and after-school programs. Job Responsibilities: Serve as front line support for KinderCare National Support Center (NSC) and Field staff via phone support, ticketing system and email Transform the interaction with our customers with empathy, compassion, and a determination to resolve their technical issues in a timely manner Act as single point of contact, by taking ownership of customer issues reported and seeing problems through to resolution Diagnose and troubleshoot technical issues related to hardware, software, account maintenance or connectivity Track and document issues through to resolution, within the agreed time limits, providing prompt and accurate updates to customers along the way Properly escalate unresolved issues to appropriate internal teams (e.g. Network, Development) Prioritize and manage several open issues at one time Participate in building a robust knowledge base, authoring content, maintaining existing content and promoting the use of self-service to employees Qualifications Education and Experience: 1-2 years experience providing technical customer service support provided via phone and email Experience supporting technical systems such as Windows, Mac OS, laptops, mobile devices, business applications High School graduate or equivalent, 2 or 4 year college degree a plus Superb customer service skills and desire to help others Outstanding written and verbal English communication skills via phone, email and chat Excellent organizational and time management skills Demonstrated growth experience, showing a consistent track record of taking on new challenges and driving their success Knowledge, Skills and Abilities: Excellent communication skills and telephone manner Ability to work in a fast paced, deadline-oriented environment to meet time constraints Intermediate MS Office skills, ability to work with multiple applications and windows simultaneously on computer Occasional flexibility with schedules, occasional overtime Bilingual: English & Spanish a plus Strong team player Experience working within IT Service Desk tools, such as ServiceNow KinderCare Education employs more than 32,000 team members across 1,700 locations nationwide. Our devoted family of education providers leads the nation in accreditation and includes KinderCare Learning Centers, KinderCare Education at Work, Champions Before- and After-School Programs, Cambridge Schools , Knowledge Beginnings and The Grove School. KinderCare Education is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other basis protected by local, state, or federal law. Primary Location : US-Oregon-Portland Job : National Support Center Organization : NSC Schedule : Permanent Shift : Standard Job Type : Full-time Day Job Travel : No Job Posting : Apr 19, 2021, 6:20:54 PM

Keywords: KinderCare Education, Portland , Service Desk Coordinator- Remote Opportunity, Other , Portland, Oregon

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