IT Specialist

Company: Epiq Global Business Transformation Solutions, LLC
Location: Portland
Posted on: May 6, 2021

Job Description:

It's fun to work at a company where people truly believe in what theyare doing!Job Description:Job DescriptionEPIQ is seeking a qualifiedcandidate for the position of Technical Assistance Center (TAC) Specialist. The TAC Specialist will provide on-site technology-related support services within our client location. Services include, but are not exclusive to; audio visual support, hardware support and asset management, support for desktop applications and mobile devices. They will work with other technical staff to install and image new PC's, notebooks, and other PC hardware.They should have a good understanding of mobile devices from both a troubleshooting, management and connectivity perspective. The ideal candidate must be able to follow instructions, be reliable, dependable, professional, and detail oriented. Successful candidates will have excellent customer service skills and demonstrate a "can do" attitude and philosophy. This position requires a team player mentality, ability to deliver on service commitments timely, and communication skills both with our internal team and our client staff!Responsibilities and Essential Functions:Ability to operate a computer in basic terms as well as coaching and trouble-shooting for othersProvide support for technical requests and flex services with a "can do" attitude and philosophyMaintain a positive team-player mentalityField incoming support requests from end users via telephone, email and service desk system queue in a courteous and timely mannerEngage Tier 2 support through the client's IT team when necessaryFollow instructions from Tier 2 supportMaintain security and confidentiality standards when accessing devices under the direction of the credentialed user and Tier 2 IT supportAccurately communicate with client staff and EPIQ team members regarding commitments, deadlines, challenges, requests, etc.Assist with conference room support for technology, including video conferencesAssist with managing the hardware inventory, monitor and distributeAssist in troubleshooting problems with computers, printers, phones and other peripherals, including, but not limited to:The ability to plug in cables per a documented standard for desk equipment (docks and monitors primarily)The ability to follow a step-by-step guide for imagingThe ability to handle asset management operations in a storage roomThe ability to operate a computer in basic terms both for their own job functions and, possibly if we decide to extend it, to be able to call our helpdesk and be walked through IT-led troubleshooting in the same way an end-user would.Ensures compliance with business protocol, regulatory and best records and asset management practice requirementsMaintain ongoing communications with all departments managed by Epiq, providing support as needed and requested by TAC Supervisor and/or site leadershipDeliver on service commitments in a timely and accurate mannerInvest proper effort and QC approach to deliver highest quality work and serviceComply with EPIQ's standards of operations as set forth in the contract agreement, the site operations manual, and the employee handbookRequired Characteristics and Credentials:High School Diploma or equivalentMinimum of 1 year professional level work experiencePrevious experience in a client service oriented field preferredProven experience as an IT assistant or similar roleSolid understanding of IT systems and applicationsKnowledge of best practices in regards to IT securityAbility to lift or move 40 lbs. or greaterFine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 100 lbs.Ability to walk, bend, kneel, stand, and/or sit for an extended period of timeManual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.)Working knowledge of Microsoft products pertaining to the specific position including but not limited to Outlook, Word, and Excel etc.Excellent organizational skillsDue to the scope of responsibility, this position is not eligible for remote workSome travel may be requiredStrong initiative required; ability to work independently with minimal direct supervision #LI-KP1If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!It is Epiq's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual's race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

Keywords: Epiq Global Business Transformation Solutions, LLC, Portland , IT Specialist, Other , Portland, Oregon