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Billing Solution Analyst II & III

Company: The Standard
Location: Portland
Posted on: July 21, 2021

Job Description:

At The Standard, you'll join a team focused on putting our customers first.

Our continued success is driven by a high-performance culture. We're looking for people who are collaborative, accountable, creative, agile and are driven by a passion for doing what's right - across the company and in our local communities.

We offer a caring culture where you can make a real difference, every day.

Ready to reach your highest potential? Let's work together.

Education & Experience: Minimum of 5-7 years experience in group insurance with emphasis on billing, account management as well as outstanding customer service experience in answering and researching the most complex inquires; demonstrated ability in problem solving customer issues at all levels of complexity; or the equivalent combination of education and/or relevant experience. Bachelor's degree desired.

Knowledge and Skills: Has a wide range of experience; is seen as highly experienced, on-going billing expert. Owns the most complex customer issues. Advanced working knowledge of Microsoft Suite. Works effectively and with a diverse group of customers and external partners (vendors). Owns organization and prioritization of own workload as well as possibly the workload of others; assists with projects; strong attention to detail; provides best in class, well-respected customer experience. Is recognized as a billing specialist, expert and informal leader within department.

Job Complexity & Judgment: Works on the most complex problems, inquiries and escalations. Exercises judgment and discretion and proactively analyzes and evaluates customer needs. Requires in-depth analysis and develops solutions for most complex customers, vendor and internal partner issues. Owns making decisions on recommendations for new processes or procedures to improve overall customer experience or solve a customer problem. Partners well with others to accomplish goals while considering other's opinions and new ideas exploring possibilities and openly addressing and/or managing conflict when needed.

Independence & Supv required: Plans and schedules own work and requires limited direction. Sees big picture and downstream impacts of work. Complex work may require engagement of multiple roles including internal and external partners. Leads the development of the cross-organization knowledge sharing.

Interaction & Influence: Contacts are division wide including external and internal partners as well as vendors in order to provide or obtain information directly with customers. May consult with senior management. Networks with internal and external key contacts. Able to influence decisions. Effective mentor, trainer and team player. Is recognized as an informal leader with strong level of influence amongst the team and department.

#LI-Remote

Note: The Standard is required to provide a reasonable estimate of the salary for this role when hiring a Colorado resident. The salary for employees working in Colorado in this role is listed below. The Standard's package also includes incentive plan participation and comprehensive benefits including medical, dental, vision, retirement, and paid time off.

  • Please note, eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on various factors, including individual and organizational performance.


Salary Range:
$60,800.00 - $106,700.00

Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Equities, Inc. and StanCorp Investment Advisers, Inc., marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender, sexual orientation, age, disability, or veteran status or any other condition protected by federal, state or local law. The Standard offers a drug and alcohol free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on Standard property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation, drug test, employment, education and licensing verification as a condition of employment. All employees of The Standard must be bondable.

Keywords: The Standard, Portland , Billing Solution Analyst II & III, Other , Portland, Oregon

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