Lead Dispatcher

Now Hiring a Lead Dispatcher in Portland

At First Student, our Dispatchers are a constant reflection of our company’s commitment to safety and customer service. The Dispatcher is responsible for dispatching all buses, ensuring on-time performance of routes, and counseling drivers and monitors on front line.

At First Student, we are proud to offer:

• $23.00/HR
• Tremendous Career Advancement Opportunities due to a strong presence across North America
• Positive and rewarding work environment

Dispatcher Responsibilities:

• Oversees all routing and scheduling of buses; dispatch buses and provide timely and accurate route and passenger information to drivers on route.  Reviews route change requests with drivers and submits appropriate paperwork for approval.  Maintains an appropriate log to record the date of submission, change number and who the change was submitted to. 

• Monitors sign-in and sign-out times for each route and submits requests for changes as necessary.  Adjusts route hours as necessary to ensure productivity and reduce overtime.
• Assigns drivers and, when necessary, monitors to routes.  Where a “Bid” process is used, the dispatcher is responsible for posting routes and overseeing the “Bid” process.
• Accurately updates daily dispatch log including the status of vehicles and replacements, open routes, sub driver assignments and other on-going operations items.  Record all late buses, breakdowns and accidents on the dispatch log.  Information recorded will include time of occurrence, location of bus, route affected, bus involved and a detailed description of what steps are being taken to resolve the problem.
• Collect all pre-trip inspection reports from drivers. Inspection reports will be documented, dated, and filed. Vehicles (buses) needing repairs shall be reported to the service department. Responsible for working with the Shop Manager with respect to scheduling buses for preventive maintenance (P.M.) service(s), reporting breakdowns, and discussing driver concerns regarding the fleet.
• May handle charter reservations, billing, or driver payroll
• Provides solutions to drop-off and pick-up problems
• Handle back-up driver duties or perform miscellaneous clerical duties as needed
• Completes assignment of special projects
• Assists with supervision of day-to-day operations

Dispatcher Experience and Skills Required:

• 5-7 years experience
• High school diploma or equivalent
• Basic knowledge of radio dispatch equipment
• Excellent communication and customer service skills
• Ability to deliver under time constraints and deadlines
• Previous terminal operations, dispatch, or driver experience
• Computer literate

First Student’s commitment to putting our customers first, dedication to safety, and an ambition to deliver dependable transportation makes for a working environment you’ll love. As a huge company with 120,000 staff and over 2.5 billion customers worldwide, you’ll also enjoy security, a brilliant future, and excellent training.

Apply today to join our team!

We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all.

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