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UX Researcher 4

Company: CDK Global
Location: Portland
Posted on: September 16, 2021

Job Description:

Stay abreast of changing UX research methodologies and tools, as well as corporate, organization, and industry standards to ensure we deliver high-quality products.

- Estimates research tasks for the purposes of timeline planning.

- Identify key performance indicators on a feature-by-feature basis.

- Reaches out for research feedback from peers and iterates as necessary.

- Has a clear understanding of current and future tasks, as well as how to manage priorities.

- Clearly and proactively communicates plans and status updates to UX leadership and draws UX leadership into critical product conversations.

- Knows how to work well and manage expectations with multiple stakeholders.

- Ability to operate in ambiguous environments but can come out of them with an actionable plan on how to move forward, and lead others in the right direction



- Mastery level understanding of research methodologies (e.g., conducting usability studies, performing user research, etc.)

- Advanced experience creating deliverables such as competitive analysis, customer journey maps, workflows, contextual inquiry guides, research plans, user testing plans, and summary findings reports.

- Advanced skill in the use of data analysis, data visualization, and knowledge management tools a plus (e.g., Tableau, Qualtrics, etc.)

- Able to develop an in-depth understanding of products that are being worked on, as well as other products throughout the business.

- Possess a natural curiosity and ability to interpret the impact of emerging standards and technology.

- Ability to actively lead design and discovery workshops.

- Helpful to have some familiarity with Agile work processes and tools that support them (Such as Jira, Confluence, etc.).

- Bachelors or Masters degree in User Experience, Human Factors, or similar background, with 8 or more years of professional experience.

- An online portfolio or samples of work demonstrating a range of research artifacts and/or outcomes

Keywords: CDK Global, Portland , UX Researcher 4, Other , Portland, Oregon

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