Service Desk Technician
Company: Tech Heads, Inc.
Location: Portland
Posted on: September 17, 2021
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Job Description:
A client in the Portland, Oregon area is looking for a Service
Desk Technician to join their team! In this position you will be
working on a growing team of ten individuals on the Service Desk.
This position offers lots of training and room for growth as
individuals are given 2 hours of training per week and this company
has a structured training process and value growth for their
employees. This position will start remote, but once covid
regulations allow it will be on-site 4 days a week, with 1 day to
work remote. The hours for this position are flexible as long as
you work between the hours of 7 AM 6 PM. For example, you can work
7AM-3:30PM if you prefer. In this position you will be taking
roughly 13 tickets/day and will be responsible for monitoring the
que, monitoring tickets, and answering the phone when users call
in. You will also support this companys clients and there could be
a chance of being on-site at a client once a week. The devices you
are troubleshooting consist of laptop, printers, desktops, and some
mobile devices. We are looking for a go getter who is eager and
looking to grow in their career!
MSP experience
Storage knowledge: SAN,NAS, Nimble, Synology
Firewall knowledge
Experience with Connectwise Manage, Support, Automate
A+ Cert, MCSA or MCP cert
2+ years of experience as a Service Desk Technician, Desktop
Support or similar
1+ years of experience troubleshooting networking, server, firewall
issues or experience with Sophos/Fortinet
Experience supporting 15+ multi-site locations or working in an MSP
or experience supporting external users (clients)
2+ years of experience working in a windows environment with
Windows 10
1+ years of Active Directory experience: permissions, drive
mapping, creating/deleting users
1+ years of experience with Office 365, Outlook, and Anti Virus
Applications (sophos preferred)
Excellent communication skills, team player, and go getter
mentality
Keywords: Tech Heads, Inc., Portland , Service Desk Technician, Other , Portland, Oregon
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