PortlandRecruiter Since 2001
the smart solution for Portland jobs

Service Desk Technician

Company: Tech Heads, Inc.
Location: Portland
Posted on: September 17, 2021

Job Description:

A client in the Portland, Oregon area is looking for a Service Desk Technician to join their team! In this position you will be working on a growing team of ten individuals on the Service Desk. This position offers lots of training and room for growth as individuals are given 2 hours of training per week and this company has a structured training process and value growth for their employees. This position will start remote, but once covid regulations allow it will be on-site 4 days a week, with 1 day to work remote. The hours for this position are flexible as long as you work between the hours of 7 AM 6 PM. For example, you can work 7AM-3:30PM if you prefer. In this position you will be taking roughly 13 tickets/day and will be responsible for monitoring the que, monitoring tickets, and answering the phone when users call in. You will also support this companys clients and there could be a chance of being on-site at a client once a week. The devices you are troubleshooting consist of laptop, printers, desktops, and some mobile devices. We are looking for a go getter who is eager and looking to grow in their career!

MSP experience

Storage knowledge: SAN,NAS, Nimble, Synology

Firewall knowledge

Experience with Connectwise Manage, Support, Automate

A+ Cert, MCSA or MCP cert
2+ years of experience as a Service Desk Technician, Desktop Support or similar

1+ years of experience troubleshooting networking, server, firewall issues or experience with Sophos/Fortinet

Experience supporting 15+ multi-site locations or working in an MSP or experience supporting external users (clients)

2+ years of experience working in a windows environment with Windows 10

1+ years of Active Directory experience: permissions, drive mapping, creating/deleting users

1+ years of experience with Office 365, Outlook, and Anti Virus Applications (sophos preferred)

Excellent communication skills, team player, and go getter mentality

Keywords: Tech Heads, Inc., Portland , Service Desk Technician, Other , Portland, Oregon

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest Oregon jobs by following @recnetOR on Twitter!

Portland RSS job feeds