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Service Desk Technician

Company: Tech Heads, Inc.
Location: Portland
Posted on: September 17, 2021

Job Description:

A client in the Portland, Oregon area is looking for a Service Desk Technician to join their team! In this position you will be working on a growing team of ten individuals on the Service Desk. This position offers lots of training and room for growth as individuals are given 2 hours of training per week and this company has a structured training process and value growth for their employees. This position will start remote, but once covid regulations allow it will be on-site 4 days a week, with 1 day to work remote. The hours for this position are flexible as long as you work between the hours of 7 AM 6 PM. For example, you can work 7AM-3:30PM if you prefer. In this position you will be taking roughly 13 tickets/day and will be responsible for monitoring the que, monitoring tickets, and answering the phone when users call in. You will also support this companys clients and there could be a chance of being on-site at a client once a week. The devices you are troubleshooting consist of laptop, printers, desktops, and some mobile devices. We are looking for a go getter who is eager and looking to grow in their career!


MSP experience

Storage knowledge: SAN,NAS, Nimble, Synology

Firewall knowledge

Experience with Connectwise Manage, Support, Automate

A+ Cert, MCSA or MCP cert
2+ years of experience as a Service Desk Technician, Desktop Support or similar

1+ years of experience troubleshooting networking, server, firewall issues or experience with Sophos/Fortinet

Experience supporting 15+ multi-site locations or working in an MSP or experience supporting external users (clients)

2+ years of experience working in a windows environment with Windows 10

1+ years of Active Directory experience: permissions, drive mapping, creating/deleting users

1+ years of experience with Office 365, Outlook, and Anti Virus Applications (sophos preferred)

Excellent communication skills, team player, and go getter mentality

Keywords: Tech Heads, Inc., Portland , Service Desk Technician, Other , Portland, Oregon

Click here to apply!

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