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Service Desk Technician

Company: TEC Equipment Inc.
Location: Portland
Posted on: September 17, 2021

Job Description:

A rapidly growing employer is looking for a Helpdesk Technician in the Portland, OR area. This position will be onsite starting out, however once you are acclimated/fully onboarded in the environment - roughly 90 days, there will be more flexibility to work remote. You will be working on a small team and supporting 1000+ internal users across 25 locations. The primary support will be over phone, but there will be some email/in-person support as well. In this role you will be taking about 20 tickets/day using Jira Service Desk, their ticketing system to diagnose, troubleshoot and manage any hardware/software/or network problems. In return you will need to log each support request, and escalate tickets to higher level support if needed. This is a high volume, fast-paced, customer oriented environment. In this organization there is room for growth, and this company is searching for eager individuals who want to eventually grow their career. This role is paid hourly, and overtime is available. There is also some very limited occasional travel to their largest locations.


MDM Experience, AirWatch Preferred

Computer Refresh Experience

Experience supporting Outlook

VOIP experience

Server/Network Experience
1-5 years of Helpdesk Experience supporting remote users via software and hardware troubleshooting PCs, working through email issues, group permissions, etc.

Exposure to Active Directory

1+ years of troubleshooting experience using a ticketing system

Experience with Windows server

Great personality, and eagerness to grow within the company, and passionate about technology

Keywords: TEC Equipment Inc., Portland , Service Desk Technician, Other , Portland, Oregon

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