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Call Center Representative

Company: IBH Solutions
Location: Portland
Posted on: November 22, 2021

Job Description:

Job DescriptionIBH SolutionsPosition: CLIENT REPRESENTATIVEDepartment: CALL CENTERLocation: PORTLANDFLSA: Non-ExemptSupervisor: HEATHER ZUBERCreated/Revised: 6/16/2021Job Summary: We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries, keeping the customer satisfaction at the core of every decision and behavior.Education and Experience:

  • Previous experience in a customer support role/ call center
  • Strong phone and verbal communication skills along with active listening
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • Ability to use Word and Excel
  • High school degree
  • Must have excellent attention to detail
  • Excellent written and verbal communication skills
  • Ability to work well in a team environmentJob Duties:
    • Manage large amounts of inbound and outbound calls in a timely manner.
    • Follow communication "scripts" when handling different topics.
    • Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives.
    • Keep records of all conversations in our call center database in a comprehensible way.
    • Triaging and managing daily list of customers.
    • Candidate will be expected to make outbound calls.
    • Send communications via email.
    • Resolve problems and elevate the member experience.
    • Perform other duties as assignedJob Type: Full-timePay: $15.00 per hourBenefits:
      • 401(k)
      • 401(k) matching
      • Dental insurance
      • Disability insurance
      • Employee assistance program
      • Flexible spending account
      • Health insurance
      • Health savings account
      • Life insurance
      • Paid time off
      • Retirement plan
      • Vision insuranceSchedule:
        • 8 hour shiftEducation:
          • High school or equivalent (Preferred)Experience:
            • Customer Service: 1 year (Preferred)Work Location:
              • One locationWork Remotely:
                • No

Keywords: IBH Solutions, Portland , Call Center Representative, Other , Portland, Oregon

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