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Call Center Representative

Company: Central City Concern
Location: Portland
Posted on: November 23, 2021

Job Description:

Close Date: Open Until ClosedThe Blackburn Center is an innovative program that offers integrated housing, health care, and employment services with the long term goal of eliminating homelessness. We seek to change how these services are delivered to all people, especially vulnerable populations.This position will work as a member of a multi-disciplinary team at the Blackburn Center to deliver comprehensive, person-centered, integrated services to the Portland Eastside community. The Call Center Representative will be the first point of contact for those calling the Blackburn Center. This position will manage incoming calls to Blackburn in a warm, welcoming and trauma informed manner, to quickly identify client's needs and route or record the call following protocol. The Call Center Representative will assist with scheduling or cancelling appointments in Centricity by following complex scheduling protocols. This position will be responsible for processing incoming mail and routing to the appropriate departments/personnel.Schedule: Monday through Friday 8;00 AM - 5:00 PMDuties to include:Manage incoming calls on a busy, multi-line phone system. Identify and clarify callers needs in a timely yet trauma informed fashion and document calls in an electronic chart when appropriate as per protocol.Schedule and cancel appointments for established patients/clients for multiple providers and services within Centricity, documenting and following scheduling guidelines.Receive and process incoming mail (opening, date stamping and routing appropriately).Provide a high level of professionalism while working with the general public and co-workersDemonstrate strong computer skills including electronic scheduling and electronic medical recordsRequirements:Minimum 1+ year recent experience providing call management and clerical support in a clinical setting.Excellent data entry skills with typing of minimum 35 words per minute.Proficient in Microsoft Office products.Ability to navigate electronic systems applicable to job functions.Ability to work calmly and efficiently in a fast paced environment.Preferred experience: Working knowledge of Centricity, basic knowledge of medical terms, and experience in both medical and behavioral clinic settings.Must have current CPR certification or obtain before first day of employmentIf in recovery, must be able to document continuous abstinence under independent living conditions or recovery housing for the immediate past two years.Must pass a pre-employment drug screen, TB test, and background check. This includesclearance by the DHS Background Check Unit.Benefits: Central City Concern offers an incredible benefits package to our employees!Generous paid time off plan beginning at 4 weeks per year at the time of hire. Accrual increases with longevity.Amazing 403(b) Retirement Savings plan with an employer match of 6.25% in your 1st year, 8% in the 2nd year, and 10% in your 3rd year! Fully vested with your first contribution!10 paid Holidays PLUS 2 Personal Holidays to be used at the employee's discretion.Comprehensive Medical, Vision, and Dental insurance coverage.Employer Paid Life, Short Term Disability, AND Long Term Disability Insurance! This description is intended to provide a snapshot of the work performed and is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of the position. As an agency deeply rooted in recovery, part of our policy and commitment to a drug and alcohol-free workplace includes post-offer, pre-employment drug screens. Please note we follow Federal Guidelines regarding prohibited substances, even for those legal at the state level.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Central City Concern, Portland , Call Center Representative, Other , Portland, Oregon

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