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Business Operations Associate (Seattle area, WA - Mostly Remote)

Company: SORACOM
Location: Portland
Posted on: January 16, 2022

Job Description:

About Soracom

Soracom was founded in 2015 by AWS veterans with a clear vision to build a more connected world. Today, Soracom serves over 20,000 customers and connects over three million devices worldwide, delivering connectivity for the Internet of Things (IoT) powered by the speed and scale of the cloud. Headquartered in Tokyo with additional offices in the US and UK, Soracom is now building out a global team to continue the company's rapid growth.

Soracom is an Equal Opportunity Employer and we take pride in the diversity of our employees, valuing the special experience and expertise that people from different backgrounds bring to our business. The ability to develop ground-breaking technologies is one of our key assets and our people make it happen. Come and join Soracom to create the transformative technology that enables our customers to engineer a better world.

Desired Qualities

We are a technology start-up. With the power of cutting-edge technology, we want to continue to run at top speed and create a big impact on the world while growing rapidly ourselves. In addition to being outstanding professionals, we expect our members to have the following qualities:
Be self-motivated, autonomous, and hands-on.
Quick to adapt to new things and flexible.
Have integrity, likability, and respect for others
High antenna for IT and technology
Willingness to expand as a global company

About The Role

We are looking for a reliable logistics associate to assist with supply chain management, including organizing and monitoring inventory and distribution of goods amongst different distribution channels. The goal is to manage the entire order cycle to enhance business development and ensure sustainability and customer satisfaction.

This person will also assist with corporate administration, organizing and coordinating administrative duties, workplace procedures, office management to ensure the smooth running of the workplace and help to improve company procedures and day-to-day operation.

Responsible for both internal (inventory, supply chain, internal costs) and customer-facing (order management, invoicing, etc

Key Responsibilities
Keep track of quality, quantity, stock levels, delivery times, transport costs, and process efficiency
Strategically plan and manage logistics, 3PL, warehouse, transportation, and customer services
Direct, optimize and coordinate full order cycle, including improvement of order processing tools.
Assist resolving arising problems or complaints
Process customer orders and shipping from warehouse
Check data accuracy in orders and invoices
Billing follow-ups and invoicing
Partner with HR to update and maintain office policies as necessary
Coordinate with IT department on all office equipment
Ensure that all items are invoiced and paid on time

Experience in successful distribution and logistics management
Excellent analytical, problem-solving and organizational skills
Knowledge of Office Administrator responsibilities, systems, and procedures
Attention to detail and problem-solving skills
Excellent time management skills and ability to multitask and prioritize work
Experience working remotely across time zones and a multicultural environment
Hands-on experience with CRM software, word processing, and spreadsheets
Ability to work under strict deadlines
Must be in Seattle area and willing and able to travel to office (Bellevue) a couple of times a week
Excellent communication and interpersonal skills
Very comfortable with online communication tools (Slack, Microsoft Teams, etc.

Preferred Experiences
Experience working with global supply chain and manufacturing partners at a technology start-up
Proven 3+ year work experience in Operations or equivalent role

Location: Candidate located in Seattle area

Flexible working hours and remote working environment
Brand new, up-to-date equipment to work with
An environment where you'll learn more in 6 months than you would typically in several years
Competitive compensation and benefits package (medical, dental, vision, retirement benefits & life insurance)
Paid time off and work-life balance
Challenging work and the ability to make a difference

Keywords: SORACOM, Portland , Business Operations Associate (Seattle area, WA - Mostly Remote), Other , Portland, Oregon

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