Winery: Wine Club Coordinator

Company: Hawks View Winery
Location: Sherwood
Posted on: January 16, 2022

Job Description:

Essential Duties and Responsibilities:Understand and follow the Hawks View Winery Company values, service standards and all wine club standard operating procedures.

• Ensure the safety of all guests and associates.
• Ensure that all members feel welcome and are given responsive, friendly and courteous service at all times.
• Provide guest service to our wine club members by telephone, email or in person with accurate and timely information.
• Perform phone sales of wine and wine club memberships including upgrading wine club member shipments.
• Process wine club fulfillment including:
  • Provide up to date information to members and guests via phone and email regarding the Wine Club Shipments. This includes items involving current inventory of wines, wine releases, marketing and email promotions/efforts and account maintenance and creating orders and updating accounts to prepare for the shipments and custom orders.
  • Maintain wine club/online store/phone sale wines held for members including:
    • Keep track of wines running low and ask to have them pulled aside for wine club shipments if needed.
    • Ensure wines held for pickup in Tasting Room are stocked and organized for member pick-ups.
    • Maintain spreadsheet for tracking wines and shipments on hold. -
    • Enter wine club applications and change forms timely with attention to detail ensuring accurate information is recorded for all wine club members as needed.
    • Answer the main Hawks View Winery telephone line as needed.
    • Complete daily wine club tasks ensuring timeliness and accuracy.
    • Process all will-call (non-pickup) orders daily.
    • Update credit cards and membership information by personally calling and emailing wine club members.
    • Assist with daily shipping as needed.
    • Answer wine club emails.
    • Understand and adhere to environmental standards set by the winery.
    • Assist in organizing all wine club member events.
    • Attend monthly wine club meetings.
    • Meet individual and departmental sales goals and budgets.
    • Perform other duties as required.Knowledge, Skills, and Abilities:
      • Must be 21 and over.
      • Ability to treat all associates and guests in a respectful manner.
      • Exhibits integrity (honesty and truthfulness).
      • Has attention to detail.
      • Is consistently striving to be better.
      • Courteous and has the ability to smile spontaneously.
      • Skills to use a personal computer and various software packages including Microsoft Office and Wine Direct
      • Knowledge of business communication, including style and format of letters, memorandum, minutes, and reports.
      • Excellent customer service skills.
      • Ability to type at least 45 wpm.
      • Ability to "perform" while on the phone or in person.
      • Ability to remain calm in stressful situations.
      • Confident in decision making.
      • Ability to multi-task in loud and busy office.
      • Ability to handle and resolve recurring problems.
      • Be able to work in a team environment.

Keywords: Hawks View Winery, Portland , Winery: Wine Club Coordinator, Other , Sherwood, Oregon