Tendering Specialist
Company: Sulzer USA Inc.
Location: Portland
Posted on: May 17, 2022
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Job Description:
SUMMARY:Ensures customers receive the best service possible
through effective communication during generation of tenders, and
order management. Coordination of involved departments to deliver
quality products in compliance with customer specifications, and
department / company policies and procedures. Assures all tenders
and orders are processed in accordance with the financial
objectives set by the department manager. Accomplishes department
and organization goals by accepting ownership for accomplishing new
and different requests, acting as inside sales by exploring
opportunities for new business.ESSENTIAL FUNCTIONS:-- - - -- -% OF
TIME-- - - -- - Tendering / Inside Sales-- - - -- - -- - - --
-Create tender based on customer inquiry (request for quote). Use
pricing tools and historic information to generate tenders in the
ERP System. Ensure tender meets customer's requirements and
financial guidelines set by department manager. Verify Country of
Installation is free of Trade Restricts/Government Sanctions prior
to quote/order process. Tender should be provided in accordance to
department tender cycle time requirements. Manage successful
completion of each assigned parts order from receipt of customer
inquiry, to receipt of payment, in full, from the customer.-- - -
-- -35-- - - -- -Follow up on all open tenders until closure (i.e.;
won, or lost with reason for loss). Authorized to adjust
recommended sales price / final margin within the rules of the
department policy as required to win business. Use past collected
tender data to drive follow-up time by tender value, or as directed
by department manager.-- - - -- -15-- - - -- -Use techniques to
induce the customer to purchase additional quantities, upgrades, or
other add-ons in an attempt to book a more profitable order.
Develop customer relationships to understand their buying patterns,
authorization limits, response times, and areas Sulzer can improve
upon.-- - - -- -10-- - - -- -Manage opportunity in the CRM and
ensure Agents/Sulzer Offices are updated with the activity in their
territories.-- - - -- -10-- - - -- - -- - - -- - -- - - -- - Order
Processing-- - - -- - -- - - -- -Process and manage parts orders
through to completion and ensures changes to order are conveyed to
appropriate departments.-- - - -- -15-- - - -- -Act as customer
liaison for all activities. Ensure expeditious communication with
customer on order changes, status updates and problems.-- - - --
-10-- - - -- -Work with accounting to determine payment method for
new customers and ensure customer payment process is acceptable to
Sulzer accounting practices-- - - -- -5-- - - -- - SECONDARY
RESPONSIBILITIES:-- - - -- - -- - - -- -Keep department manager
apprised of future bookings and open quote status.Coordinate
customer visits for inspection, witness tests, plant tours,
etc.Advise management of order status, changes, clarifications, and
approvals.Actively involved with standardization and continuous
improvement processesMaintain quote and order files.Supports,
cooperates with, and participates in company-wide LEAN and QESH
Management System which includes following all safety, health and
environmental policies and procedures. Supports and cooperates in
company-wide Quality Management effort.Adheres to company and
department policies, procedures, and standardsPerforms other duties
as assigned.-- - - -- -100%-- - - -- -SUPERVISORY
RESPONSIBILITIES:NoneQUALIFICATIONS:Associates degree or approved
combination of experience and education.Minimum of three years'
experience in closely related position, preferably in a
manufacturing environment.Knowledge of pump manufacturing.
Experience with engineered products and quality principles.
Proficient knowledge of Nuclear, Commercial, or Export
markets.Excellent organizational, communication, and interpersonal
skills. Be able to work with internal and external customers under
demanding conditions.Demonstrated computer proficiency with
knowledge of Microsoft Windows, Excel, Word and all aspects of SAP
strongly preferred.The ability to read and interpret engineering
drawings, sectional drawings, engineered bill of materials. Ability
to read and understand customer specific requirements on inquiries
and purchase orders.Knowledge of ISO 9001 preferred.Tendering
Specialist is expected to exercise judgement, diplomacy and tact in
all interactions.Standards of customer service are essential.Strong
communication skills required. COMPETENCIES & BEHAVIOR
REQUIRED:Excellent organizational, communication, and interpersonal
skills.The ability to work with internal and external customers
under demanding conditions.Analytical skillsInfluence and
persuasion skillsAbility to exercise judgement, diplomacy and tact
in all interactions.Commercial acumenCultural awarenessAbility to
act and work independentlyDecision making skillsFlexibility to
adapt to changeAttention to detailPI175400943SDL2017
Keywords: Sulzer USA Inc., Portland , Tendering Specialist, Other , Portland, Oregon
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