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Senior UX Researcher

Company: Intuit
Location: Oregon City
Posted on: May 16, 2022

Job Description:


Intuit Futures Product and Design team incubates new product concepts and explores new emerging experiences that accelerate Intuit's innovation and product delivery. By anticipating customer needs and understanding external technology and business trends, our multi-disciplinary team propels the next generation of customer experiences for Intuit's flagship products through cutting edge technologies.

We're looking for a Senior Design Researcher to join our design team who is passionate about solving tough business and customer problems while advocating for the delivery of awesome end to end experiences. By leveraging qualitative and quantitative research methods you will help teams gain a deep understanding of consumer attitudes, needs, and motivations to help guide the development of new product concepts and interaction models. This role requires a dynamic individual who is comfortable working in a fast paced, highly collaborative environment, with strong ability to go deep into the details but also, step back and connect the dots.

What you'll bring

  • Bachelor's Degree, or equivalent experience, in Social Psychology or an equivalent field in the behavioral sciences, Master's degree preferred
  • At least five years of industry experience as a hands-on researcher, working across multiple platforms, including mobile
  • Expertise in a broad range of methodologies including: ethnographic research, site visits, interviews, diary studies, usability testing, and putting together long-term research plans
  • Superior creativity and passion for what you do
  • Organized, self-directed, efficient and able to manage complex projects in a timely manner
  • Strong leadership qualities that enable you to lead cross-functional teams and third party partners when needed
  • Able to analyze and synthesize qualitative and quantitative information and present the results to the stakeholders
  • Excellent verbal and written communication skills with the ability to present to various level of stakeholders
  • Portfolio that includes examples of leading strategic research with significant business outcomes
    How you will lead

    • Accelerate game-changing design by leading strategic research that provides actionable insights around emerging technologies. Help cross-functional teams apply those insights to create delightful, innovative offerings.
    • Scale community knowledge around research methods for today and the future (e.g. mobile, future generations of users).
    • Adept in recruiting participants from diverse populations using a variety of approaches
    • Plan and execute original user research on strategic initiatives, from identifying the topic of research to distilling findings in a way that is consumed by product teams.
    • Lead user-research activities such as needs assessment, new product brainstorms, early concept exploration, requirements gathering, post-product release analysis, and long-term strategic research planning.
    • Work seamlessly as a key team member on cross-functional product teams, from designers and writers to product managers and engineers.
    • Actively participate in and foster the broader research and design community.
    • The Design Researcher, through close collaboration with both internal and external customers, will help us to identify the biggest opportunities and then guide teams to conceive of and shape products and services that delight.
    • The XD Researcher's goal is to inform and inspire teams, by virtue of their research expertise and by involving customers throughout the design process, to help make the overall user experience as easy, intuitive and pleasant as possible.
    • The ideal candidate will exhibit deep customer empathy, be well versed in a number of research methodologies (virtual and in-person interviews, usability testing, surveying, etc) and be capable of creating long term research plans and protocols, involve cross-functional teams in the gathering of customer feedback, and make design recommendations that meet Intuit's high ease of use standards.

Keywords: Intuit, Portland , Senior UX Researcher, Other , Oregon City, Oregon

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