Front Office Supervisor
Company: Yakima Valley Farm Workers Clinic
Location: Lake Oswego
Posted on: June 25, 2022
Job Description:
Applicants for all positions will be required to provide proof
that they are fully vaccinated against COVID 19 during the hiring
process. Valid medical or religious exemptions will be considered,
but serial COVID testing will be required to maintain
employment.
Oversees the daily operation of all clinic practice management
services including scheduling, reception, clinical support and
referral management. Manages and implements policies and processes
to ensure compliance with the standards of the organization and
various regulatory agencies.
Essential Functions/Responsibilities/Duties
- Plans and manages the daily functions of the clinic front
office.
- Formulates and implements policies, procedures, and processes
that meet the standards and requirements of the organization and
various regulatory agencies.
- Manages provider schedules to ensure correct appointment type
is assigned, schedule is full, and daily targets are met. Verifies
and adjusts schedule when providers are not available.
- Maintains and books appointments for the Credit Manager and
Behavioral Health Consultant.
- Monitors the patient record filing system and ensures accurate
and complete data is collected for all patients. Provides feedback
and instruction to staff to ensure accuracy of patient files.
- Develops and coordinates quality assurance activities for the
front office. Coordinates patient file audits/reviews to comply
with standards from The Joint Commission (TJC), Federal, State, and
local regulations. Performs various audits to include Cash Box
reconciliations and MyChart Proxy.
- Reviews and monitors various reports from the Epic system
including sliding fee eligibility and utilization, registry follow
up, and patient wellness follow up.
- Monitors daily work queues for clinic staff to ensure
productivity, identify issues and allocates workload.
- Manages AIDET patient communication surveys, compiles and
communicates results, and makes any process or procedure changes
necessary to improve results. Also manages TSF and Arcadia Tracking
on a daily basis.
- Manages the processing of all Release of Information requests.
Coordinates with Risk Management regarding the healthcare
information to be provided prior to the release.
- Coaches, mentors and trains direct report staff. Assesses
competencies of staff, provides continuous performance management
and conducts employee performance evaluations. Addresses
performance and/or behavior issues, clarifying expectations and
providing feedback.
- Participates in the recruitment and selection of staff.
Provides orientation to outline job requirements and expectations,
policies and procedures, and proper use of tools and
equipment.
- Creates and maintains an inclusive work environment that
supports diverse ideas, backgrounds and styles. Supports diversity
through the selection, management, and retention of diverse
employees. Creates, drives and maintains an employee engagement
culture.
Qualifications:
- Education: High School Diploma or GED. Associate s Degree
preferably in business or healthcare preferred.
- Experience: Experience of 5 years in healthcare required.
Associate s Degree may substitute 2 years of experience. Bachelor s
Degree may substitute 4 years of experience. One year s supervisory
experience managing employees and administering policies
preferred.
- Licenses/Certificates/Registration: Valid Driver s License and
proof of automobile liability insurance coverage.
- Knowledge/Skills/Abilities Required: Basic proficiency with a
variety of computer programs including Word, Excel, and EPIC
preferred. Effective verbal, written, and listening communication
skills. Ability to work independently with minimal supervision.
Ability to effectively manage employees and administer clinic
policies. Ability to prioritize work and handle a variety of tasks
simultaneously, with frequent interruptions. Ability to work
effectively in a fast-paced primary care environment. Knowledge of
medical terminology is required. Knowledge of Patient Benefits
Coordination preferred. English/ Spanish bilingual proficiency in
written and verbal communication is preferred. Must demonstrate the
ability to communicate at level 10 on the ALTA language proficiency
scale to receive bilingual differential pay.
About YVFWC
We serve more than 181,000 patients across 25 medical clinics, 14
dental clinics, 10 pharmacies, and 64 program sites in two states.
We are Level 3 Certified as a Patient-Centered Medical Home (PCMH).
With integrated services including medical, dental, pharmacy,
orthodontia, primary care nutritional counseling, autism screening,
and primary care behavioral health, YVFWC s patient-centered model
of care offers patients the full spectrum of care and shelter
assistance, energy assistance, weatherization, HIV and AIDS
counseling and testing, home visits, and four mobile medical/dental
clinics.
Working at YVFWC
Working in our organization means being the passionate champion for
those who have no voice. It means having the opportunity to work
with underserved populations and with peers committed to the same
work.
At Farm Workers Clinic
- We will consistently trust one another to work for the common
good.
- We will foster integrity by demonstrating ethical behavior and
insisting on doing what we say we will do.
- We will demonstrate transparency by being candid and truthful
no matter the risk.
- We will create partnerships to strengthen ourselves and our
community.
- We will fight for just treatment for all individuals.
- We will let joy in.
- We have the courage to be an agent of change and refuse
anything short of excellence.
Our mission celebrates diversity. We are committed to equal
opportunity employment.
Keywords: Yakima Valley Farm Workers Clinic, Portland , Front Office Supervisor, Other , Lake Oswego, Oregon
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