Transaction Coordinator
Company: Guild Holdings Company
Location: Scappoose
Posted on: June 25, 2022
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Job Description:
Guild Mortgage Company, closing loans and opening doors since
1960. As a mortgage banking firm we are dedicated to serving the
home owner/buyer. Our goal is to provide affordable home financing
for our customers, utilizing the best terms available while
providing a level of professionalism and service unsurpassed in the
lending industry.
Position Summary
The Transaction Coordinator plays an important role in the
organization by performing, under direct supervision, a number of
activities related to assisting originators build complete loan
files for submission. This role may perform Lead to Contract and/or
Contract to Close duties.
Essential Functions
Lead to Contract duties:
* Assist originator in appointment setting with prospective and new
applicants.
* Provide new lead call backs within 20 minutes and maintain a 35%
conversion rate from lead to appointment.
* Provide administrative support managing various client databases
(lead tracker, MyCircle, Zillow, etc.). Send new clients online
pre-qualification link on behalf of originator.
* Pull and prep web applications and other administrative based
duties, including updating credit reports and AUS findings, for
licensed teammates.
* Set and confirm appointments for the originator and manage
calendar.
* Prepare and send thank you cards to referral sources and new
clients.
* Act as a point of contact for the customer and referral source,
keeping them informed throughout the process, subject to the
limitations as set forth in Guild's SAFE Act and Consumer
Privacy/Safeguarding in Information policies.
* Run credit on loans assigned to an originator.
* Request status updates from pre-approved clients and referral
sources (weekly TBD calls).
* Contact expired, pre-approved clients to gather necessary
documentation for licensed teammates to update pre-approval
documentation and/or letters.
* Provide marketing support by coordinating, creating, obtaining
compliance approval, tracking, and distributing advertising
materials as needed.
* Manage monthly compliance-approved email marketing to
realtors.
Contract to Close duties:
* Monitor key dates related to loan transactions and respond
accordingly.
* Send loan forms, disclosures agreements, and other supporting
documentation to customers for completion and signature; manage the
collection of completed documents accordingly.
* Manage assigned originator's database; tracking active loan(s)
and entering data as needed.
* Maintain customer contact to ensure follow-up of loan application
and answer basic customer inquiries, providing quality customer
service, subject to Guild's SAFE Act policy.).
* Provide administrative support in the collection and preparation
of submitting loan application with supporting documentation to
processing.
* Order out 4506T, SSA, Credit Supplements, AccountCheck and Work
Number as needed.
* Prepare and submit loan applications to processing, helping to
resolve any subsequent file issues and escalating processor
conditions as required assisting processor in clearing any
conditions placed on loan(s).
* Provide any necessary administrative assistance through
production and underwriting process.
* Provide status updates to referral sources on active loans,
subject to Guild's policies on Consumer Privacy and Safeguarding of
Information.
Additional common duties:
* Subject to the limitations set forth in Guild's SAFE Act policy,
collect supporting documentation from customer, gathering necessary
documentation for pre-approval.
* Maintain referral source relationships through quick response
time and excellent custom service.
* Keep up to date with company approved programs and software
systems; implement and execute new systems for team and
clients.
* Answer customer inquiries related to active loan, and/or loan
application status.
* May provide clerical and administrative support on an as needed
basis.
* Per law and/or company practice, this role is prohibited from
submitting documents to underwriting; assisting borrowers with the
completion of their application or explanation of documents, loan
programs, or qualification criteria and quoting rates.
* Per company policy and investor guidelines: this role is
prohibited from ordering written (non-third party) employment,
income, deposit, mortgage or rental verifications under any
circumstances. This also includes:
* Acting as a primary point of contact for the customer, and
keeping the customer informed throughout the process.
* Assisting Originator with obtaining an accurate and thorough
1003.
* Analyzing customer's credit and financial scenario and
determining appropriate loan product(s).
* Pricing loan in accordance with Guild's policies and
communicating fees to operations team.
* Quoting rates and making commitments regarding locking to
customer.
* Discussing product features with customer.
Qualifications
* High school diploma or equivalent preferred, along with a minimum
of one year total experience in Mortgage lending or related
field.
* Does not require an active MLO licensing.
* Ability to manage multiple priorities; strong detail orientation
and highly organized.
* Works with a strong sense of urgency and responsiveness.
* Passionate about delivering excellence in customer service.
* Demonstrated patience and professionalism when interacting with
both internal and external customers.
* Proficiency with data entry, PDF software programs, Microsoft
Word, and Excel required.
* Strong verbal and written communication skills. Basic math
skills.
* Ethical, with a commitment to company values.
Supervision
* No direct or indirect reports.
* Low level of independent judgment and discretion used in
decision-making; executes standard core job responsibilities with
only minor variation and escalates more complex issues for advice
and resolution.
* Travel: 0%
Requirements
* Physical: Work is primarily sedentary; mobility in an office
setting.
* Manual Dexterity: Frequent use of computer keyboard and
mouse.
* Audio/Visual: Ability to accurately interpret sounds and
associated meanings at a volume consistent with interpersonal
conversation. Regularly required to accurately perceive,
distinguish and interpret information received visually and through
audio; e.g., words, numbers and other data broadcasted aloud/viewed
on a screen, as well as print and other media.
* Environmental: Office environment - no substantial exposure to
adverse environmental conditions.
Guild offers a pleasant work environment, competitive compensation
and excellent benefits package; including medical, dental, vision,
life insurance, AD&D, LTD and 401(k) with employer match.
Guild Mortgage Company is an Equal Opportunity Employer.
Keywords: Guild Holdings Company, Portland , Transaction Coordinator, Other , Scappoose, Oregon
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