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Tendering Specialist

Company: Sulzer USA Inc.
Location: Portland
Posted on: June 25, 2022

Job Description:

SUMMARY:Ensures customers receive the best service possible through effective communication during generation of tenders, and order management. Coordination of involved departments to deliver quality products in compliance with customer specifications, and department / company policies and procedures. Assures all tenders and orders are processed in accordance with the financial objectives set by the department manager. Accomplishes department and organization goals by accepting ownership for accomplishing new and different requests, acting as inside sales by exploring opportunities for new business. ESSENTIAL FUNCTIONS: % OF TIME Tendering / Inside Sales Create tender based on customer inquiry (request for quote). Use pricing tools and historic information to generate tenders in the ERP System. Ensure tender meets customer's requirements and financial guidelines set by department manager. Verify Country of Installation is free of Trade Restricts/Government Sanctions prior to quote/order process. Tender should be provided in accordance to department tender cycle time requirements. Manage successful completion of each assigned parts order from receipt of customer inquiry, to receipt of payment, in full, from the customer. 35Follow up on all open tenders until closure (i.e.; won, or lost with reason for loss). Authorized to adjust recommended sales price / final margin within the rules of the department policy as required to win business. Use past collected tender data to drive follow-up time by tender value, or as directed by department manager. 15Use techniques to induce the customer to purchase additional quantities, upgrades, or other add-ons in an attempt to book a more profitable order. Develop customer relationships to understand their buying patterns, authorization limits, response times, and areas Sulzer can improve upon. 10Manage opportunity in the CRM and ensure Agents/Sulzer Offices are updated with the activity in their territories. 10 Order Processing Process and manage parts orders through to completion and ensures changes to order are conveyed to appropriate departments. 15Act as customer liaison for all activities. Ensure expeditious communication with customer on order changes, status updates and problems. 10Work with accounting to determine payment method for new customers and ensure customer payment process is acceptable to Sulzer accounting practices 5 SECONDARY RESPONSIBILITIES: Keep department manager apprised of future bookings and open quote status.Coordinate customer visits for inspection, witness tests, plant tours, etc.Advise management of order status, changes, clarifications, and approvals.Actively involved with standardization and continuous improvement processesMaintain quote and order files.Supports, cooperates with, and participates in company-wide LEAN and QESH Management System which includes following all safety, health and environmental policies and procedures. Supports and cooperates in company-wide Quality Management effort.Adheres to company and department policies, procedures, and standardsPerforms other duties as assigned. 100% SUPERVISORY RESPONSIBILITIES:None QUALIFICATIONS:Associates degree or approved combination of experience and education.Minimum of three years' experience in closely related position, preferably in a manufacturing environment.Knowledge of pump manufacturing. Experience with engineered products and quality principles. Proficient knowledge of Nuclear, Commercial, or Export markets. Excellent organizational, communication, and interpersonal skills. Be able to work with internal and external customers under demanding conditions. Demonstrated computer proficiency with knowledge of Microsoft Windows, Excel, Word and all aspects of SAP strongly preferred.The ability to read and interpret engineering drawings, sectional drawings, engineered bill of materials. Ability to read and understand customer specific requirements on inquiries and purchase orders.Knowledge of ISO 9001 preferred.Tendering Specialist is expected to exercise judgement, diplomacy and tact in all interactions. Standards of customer service are essential.Strong communication skills required. COMPETENCIES & BEHAVIOR REQUIRED:Excellent organizational, communication, and interpersonal skills. The ability to work with internal and external customers under demanding conditions. Analytical skillsInfluence and persuasion skillsAbility to exercise judgement, diplomacy and tact in all interactions.Commercial acumen Cultural awarenessAbility to act and work independentlyDecision making skillsFlexibility to adapt to changeAttention to detail PI175400936

Keywords: Sulzer USA Inc., Portland , Tendering Specialist, Other , Portland, Oregon

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