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Customer Solutions Specialist II

Company: Professional Placement Services
Location: Portland
Posted on: August 7, 2022

Job Description:

Immediate Needfor Experienced & Reliable - - -MultiTASKING Customer Solutions Specialist!!!

TEAM and Customer Centric SKILLS a MUST

The Customer Solutions Specialist II interacts with sales and operations to support the customer order process which includes pre-sale and post-sales service functions. This role provides administrative support to the Customer Solutions team.

Essential Duties and Responsibilities:

Generates and delivers standard quotes and non-standard quotes. Supports drafting of first-time non-standard and special quotes.

Prepares customized ASRs for customers with routine/program testing needs.

Initiates CIFs, prepares response to customers including and engages TAM as deemed necessary and appropriate.

Responds to SNCs and CRCs to minimize sample on-hold time

Maintains SOX and Export compliance practices in the following areas:customer setup

contract review of logged in job

PO/payment follow up

preparation of sales orders

perform credit card transaction.

Engages TAMs for new programs/opportunities to maximize closing rates.

Supports routine/standard technical inquiries and collaborates with TAMs for non-routine inquiries and requests.

Works closely with TAMs supporting preparation of forecast

Participates in customer engagement strategic discussions to ensure long term customer loyalty.

Maintains customer records by updating account information.

Follows up and coordinates customer issues to ensure resolution.

Receives and works with Sample Receiving Support to ensure on-time delivery of bottles, samplers, tubes, hazmat shippers and swabs order requests

Strengthens customer relations by engaging customers daily to build confidence and trust in our services.

Maintains accurate and updated customer information in LIMS, StarLIMS and works closely with finance team for all customer updates in Traverse and SAP

Provides timely communication with customers if schedule changes to align on expectations.

Acts as liaison between TAMs, customers, and lab personnel by maintaining thorough verbal and written communication.

Job Security in a Secure Industry

FULLBenefits including 401K, HEALTH Insurance, Paid holidays, Vacation time

Room to grow within the company


Clean Shop

More Experience = More$$$

BS Degree in Chemistry or other related field,or equivalent directly related experience.

Minimum 3 years customer service or service-related experience.

Effective oral and written communication skills

Proficient in data entry; computer skills, Microsoft Word, and Excel

Semiconductor industry experience a plus

Interpersonal Skills:

Adaptable to change

Ability to work effectively with people from diverse backgrounds and different learning styles

Comfortable working on multiple projects simultaneously

Effective in fast paced work environment

Please Submit Resumes To:

Email: topjobs@ppswork.com

or Call 440-842-7133

Keywords: Professional Placement Services, Portland , Customer Solutions Specialist II, Other , Portland, Oregon

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