SHIFT LEAD - Shari's of Clackamas
Company: Shari's
Location: Clackamas
Posted on: August 7, 2022
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Job Description:
Reports To: - Manager on Duty - - - - - - - - - - - - - - - - -
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- - - - - - - - - - - - - - - - - - - - - - - Shift Lead Duties:
Cover for assistant managers while they are on a meal break. Set up
shift using the FOH and BOH logs, make station assignment and print
prep sheets. Supervise food production and guest service according
to Shari's standards. Handle guest complaints on shift and make the
General Manager aware of any concerns. Check team member side work
and deep cleaning assignments. Oversee training that is scheduled
on your shift. Understand Shari's application process and provide
information to candidates who inquired about applying. Report team
member performance issues to your General Manager. Ensure that
company policies as stated in handbook are upheld and incidents are
properly reported on your shift. Properly complete shift and daily
accounting responsibilities. - - Follow Shari's Security and
Banking Procedures and Shari's Cash Handling Policies. Other duties
as assigned by your General Manager. ESSENTIAL FUNCTIONS Provide a
high level of guest service ensuring that each guest that dines in
your sections has a positive and memorable experience. Make an
effort to recognize regular guests and provide personal service
based on the guest's need. Warmly acknowledge and greets guests as
they arrive at the restaurant, escort and seat guests at an
appropriate table. Maintain full menu knowledge to answer guests'
questions and suggest appropriate food and beverages. Take guests'
orders and accurately input them into the restaurant order system.
Prepare and serve soups, salads, beverages and desserts using the
correct timing, service techniques and portions. Inspect orders
prior to delivery to ensure quality, accuracy and add proper
garnishes, such as dressing, rolls and sauces. Maintain the guest
dining experience by checking back, refilling beverages,
pre-bussing plates and offering dessert. Present an accurate guest
check and sincerely thank the guest for dining at Shari's and offer
an invitation to provide feedback. Clean and reset tables. Assist
with cashing out restaurant guests. Assist with the input,
preparation and assembly of takeout orders. Assist with the
preparation and decoration of pies. Maintain a professional
appearance, including proper hygiene and report to work as
scheduled, in uniform and ready to take over your station
Demonstrate a positive and professional relationship with coworkers
and the management team, graciously offer and accept help when
needed. Handle guest complaints in a professional manner and notify
management of any guest complaint. Keep your station neat and
organized, complete side work during non-busy hours. Protect
restaurant guests by adhering to sanitation, safety and alcohol
beverage control policies In Oregon restaurants, assist with late
night, lottery functions including drop box security tasks. Perform
additional responsibilities, although not detailed, as requested by
the manager at any time. PERSONAL QUALIFICATIONS 1. Commitment to
quality guest service, and food and beverage knowledge. 2. Be
personable, self-confident and generally likable. - Be optimistic
and enthusiastic about what you do. - 3. Ability to work calmly and
effectively under verifying degrees of busyness. 4. Ability to work
in a team environment. 5. Demonstrate accuracy and thoroughness and
the ability to memorize and recall order codes, portions and
plating standards. - 6. Meet productivity standards and complete
work using time efficiently. QUALIFICATIONS Language Ability -
Ability to read, write, speak and understand English well. -
Ability to read and comprehend simple instructions. - Ability to
read and interpret documents such as safety rules, operating and
maintenance instructions, and procedure manuals. - Math Ability -
Ability to add and subtract two-digit numbers and count back
appropriate change. - Ability to perform these operations using
units of United States money and weight measurement, and volume.
Reasoning Ability - Ability to apply common sense understanding to
carry out instructions furnished in written, or oral, form. -
Ability to deal with problems involving several variables in
situations. Communication - Speak clearly and persuasively in both
positive and negative situations. Speak effectively with guests,
coworkers and management. -Approach others in a tactful manner. -
Permits - Obtain and maintain required food handler and alcohol
service permits. WORK ENVIRONMENT While performing the duties of
this job, the employee is occasionally exposed to work near moving
mechanical parts. - The noise level in the work environment is
usually moderate. - PHYSICAL DEMANDS While performing the duties of
this position the employee is required to stand for 10 consecutive
minutes at a time for 2-4 hours. Employee will walk for 5
consecutive minutes at a time for 2-6 hours. - Employee will be
able to sit approximately every 2 hours. - Employee will
continuously be performing hand and wrist work including grasping.
- Employee will frequently bend and twist. - Employee will
occasionally push and pull, do fine hand manipulation, reach above
the shoulder and kneel or squat. - The position seldom requires
climb/stairs. - Employee will continuously lift or carry 0-10
pounds; frequently lift or carry 11-15 pounds and rarely lift 16-20
pounds.
Keywords: Shari's, Portland , SHIFT LEAD - Shari's of Clackamas, Other , Clackamas, Oregon
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