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Service and Repair Supervisor - Weekends

Company: Biamp
Location: Portland
Posted on: August 7, 2022

Job Description:

Job DescriptionSummary:The Service and Repair Supervisor is responsible for all customer return and repair activities, as well as all internal production debug and repair. This position will assure the safe, dependable and efficient service of audio/video electronics on pace with customer demand and within budget. They will ensure the team has clear performance targets, develops KPIs to monitor performance, assigns personnel to meet targets, and works with various teams to improve capabilities and performance.Essential Functions:

  • Supervise a team of Repair Technicians and Service Technicians and ensure execution of all customer service needs.
  • Monitor and improve debug & repair capability as necessary to support production levels.
  • Review internal and external failure & repair trends and work product quality & reliability improvement opportunities.
  • Meets or exceed KPIs for Customer Turn Around Time, Repair Queue Management, Repair Quality, Repair Productivity and Service Satisfaction.
  • Works with Test Engineering to implement new technology to service product not manufactured in Oregon.
  • Manages changes across other shifts.
  • Supports returns process at Biamp Distribution Center.
  • Responsible for performance management, hiring, and accountability of the team.
  • Monitors spare parts inventory and leads projects to improve delivery or cost performance.
  • Leads and participates in structured problem-solving initiatives to improve performance.
  • Ensures team is trained to adequately perform all duties.Secondary Functions:
    • Coordinates with Biamp service centers around the world on methods and best practices for product service and reverse logistics.
    • Reviews budget performance with manager to stay within planned costs.
    • Additional duties as assigned.
    • Attendance is a critical function of this position.Knowledge, Skills, and Abilities:The successful candidate will possess the following combination of experience, knowledge and skills:
      • Associate degree or Bachelor's degree in Electrical Engineering or related field, or equivalent industry experience.
      • 3+ years of supervisory experience.
      • 5+ years of electronic manufacturing and/or service experience.
      • Ability to lead multiple teams across multiple shifts to identify and solve problems.
      • Focus on data and fact-based structured problem solving.
      • Ability to develop and engage a diverse team to high levels of achievement.
      • Experience with Microsoft Dynamics AX and/or other commercial ERP/MRP systems a plus.
      • Experience working with Agile PLM a plus.
      • Able to multi-task and remain flexible in a dynamic, high velocity work environment while maintaining strong attention to detail.Work Environment:
        • Domestic and international travel up to 10%.
        • Ability to lift 10 lbs. frequently and up to 50 lbs. periodically.
        • Stand or sit for long periods.
        • Perform tasks (that may be repetitive) that require reaching, pushing, pulling, kneeling, walking, stooping and/or bending.
        • Work in an environment that generates OSHA permissible machine noise levels.
        • Use tools that require fine hand skills.
        • Visually, observe and differentiate small moving parts.
        • Ability to wear PPE (Personal Protective Equipment) as required in designated areas.Benefits and Perks:
          • Medical, Dental, and Vision
          • 3 weeks annual PTO and 9 paid holidays
          • 401(k) + matching
          • Employer-paid base life insurance, short, and long-term disability
          • Health savings accounts (with Biamp contribution) and flexible spending accounts
          • Tuition reimbursement
          • Discretionary profit-sharing
          • Referral bonusesBiamp is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.Powered by JazzHRnPI4pV3PhP

Keywords: Biamp, Portland , Service and Repair Supervisor - Weekends, Other , Portland, Oregon

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