Company: AC Portland
Posted on: August 7, 2022
The AC Hotel Portland Downtown is located blocks from Portland's
vibrant city center and waterfront park. When you come to work at
the AC you become a member of a tight-knit crew of very supportive
people. Teamwork is a major component in our hotel, if you like to
have a voice and see the effects of your hard work this is the
place for you. The AC brand is known for its modern design and
approach to hospitality and we need energetic people to help meet
When you join our team, you can take advantage of a variety of
discounts and benefits (for example: Medical/Dental/Vision
Insurance, Trimet discounted passes, Tuition Reimbursement and
worldwide Marriott Hotel Discounts, etc.). Team spirit is one of
our core values and we enjoy monthly employee celebrations and
recognizing exceptional team members. Apply today to become part of
our amazing team!
Supervises front office staff ensuring an efficient operation
producing excellent results for our customers. Responds in a
professional and courteous manner to arriving, departing and
in-house guests by providing accurate and timely information and
services. Responds to telephone and in-person inquiries regarding
reservations, hotel information and guest concerns.
-Supervise the operations of the front desk to ensure an optimal
level of service and hospitality is provided to the guests.
-Train, direct the work of, resolve issues/problems and coach and
counsel the front desk team members to ensure a quality
-Resolve customer issues, complaints, problems in a quick,
efficient manner to maintain a high level of customer satisfaction
and quality service.
-Completes established check-in procedures for arriving guests and
facilitates guest departure in order to close the guest account and
make the room available for the next guest.
-Regularly calculates and/or posts monies, receipts, guest accounts
and other forms of credit using accurate, proper cash handling
methods and established procedures in order to present the customer
with timely and precise hotel charges upon check-out and maintain
accurate hotel records.
-Courteously and accurately answers inquiries from potential guests
and accepts hotel reservations. Uses suggestive selling techniques
to sell room nights, increase occupancy and revenue.
-Maintains good customer relations by keeping abreast of all
in-house and area functions in order to answer questions and
concerns with timely and knowledgeable responses in person and on
-Operates the PBX equipment, including, assisting outgoing calls,
scheduling and setting wake-up calls and paging guests.
-Controls cash transactions at the front desk and maintains
complete responsibility for personal bank as specified by hotel
bank agreement policy.
-Maintains a friendly, cheerful and courteous demeanor at all
-Performs other duties as assigned, requested or deemed necessary
Keywords: AC Portland, Portland , Operations Supervisor, Other , Portland, Oregon
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