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Customer Advocacy Specialist

Company: Vervent Inc
Location: Portland
Posted on: November 25, 2022

Job Description:

Description:Our ideal candidate is someone who is excited to become a part of an awesome, fast-growing team and must display these three top (required) skills:1. Time Management2. Critical attention to detail3. Team playerGeneral Position Summary:The Customer Advocacy Specialist is responsible for ensuring optimal level of customer transactions to ensure excellent customer experience. This position reviews escalations and works towards a satisfactory resolution. Cleary communicate customer issues to Vervent's management.Perks:Medical, FSA & HSA, Dental, Vision + More!401k - 100% vested once you start contributing. Generous company match!Regular employee health, wellness & engagement activities!Pet Insurance, because fur babies are important to us too!About Vervent:As one of the pre-eminent Lending as a Service (LaaS) companies, Vervent sets the global standard for outperformance by delivering superior expertise, future-built technology, and meaningful services. We support our industry-leading partners with primary strategic services including Loan & Lease Servicing, Call Center Services, Backup Servicing/Capital Markets Support, Credit Card Servicing, and Card Marketing & Customer Acquisition. Vervent empowers companies to accelerate business, drive compliance, and maximize service.If you're interested in reviewing the full job description, continue reading below---Primary Responsibilities:Account Adjustments to correct account discrepancies or issues. Ensures desk cases and tasks are being worked in the correct prioritization and turnaround times are within metric. Ensures processes for handling the following are documented, regularly reviewed and updated, and consistently followed by all staff processing them:Reposting paymentsDue Date changesLoan ModificationsDeferments/ForbearancesPartial Payment plansRe-performing accountsPayoffsConsolidating loansPrincipal advances/reductionsBorrower demographic updatesOther account adjustments as identifiedMaintain process documentation for all processes and duties.Assist with tasks and special projects as requested by Management to ensure proper functioning of the operations of the company.Assist Department Manager with monitoring workflow and operational efficiency in order to recommend changes and operational improvements.Assist Department Manager with analyzing and responding to trends in volume fluctuation, regulatory changes and Client requirements.Performs quality processes as a mechanism to identify risk and to ensure that procedures are followedKeeps current on new developments in areas of responsibility and makes necessary policy and process change recommendations accordingly to Department Manager.Requirements:Position Requirements:Requires 1-2 years in back office operations, accounts receivable, payment modification or operations.Must have excellent verbal and written communication and organization skills. Knowledge of FA serviced asset classes.Must have consistently high-quality scores and excellent customer service.Working knowledge of software such as MS products, and various Internet Browsers preferred.Must be capable of handling diverse duties and changing deadlines.Physical Requirements:The work is of an intellectual nature. While performing the functions of this job, the employee is required to stand and sit for prolonged periods. Specific vision abilities required include close and medium distance vision and the ability to adjust focus. Must be able to hear normal sounds, distinguish sound as voice and communicate through human speech. This position requires the ability to operate a keyboard, computer mouse, telephone, fax, copier, writing tools, and other standard office equipment. On an occasion, an employee will be asked to lift items weighing up to 35 lbs.Other Duties:Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Keywords: Vervent Inc, Portland , Customer Advocacy Specialist, Other , Portland, Oregon

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